Technical Account Manager (xMatters)

xMatters’ cloud-native Digital Operations solution enables any business process or application to
automate the response to critical IT incidents. This includes automating on-call, two-way
communications (push, voice, email, SMS, etc.), automating triage and even automating remediation
steps. With over a decade of experience in rapid communication, xMatters serves more than 1,000
leading global firms to ensure business operations run smoothly and effectively during incidents such as
IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and
supply-chain disruption. xMatters is part of the greater Everbridge organization with offices worldwide.

We seek a dynamic individual with experience in software consulting and services who is interested in
being part of an excellent team and company culture. We all pitch in and help wherever we can for the
success of our customers, projects and ultimately xMatters, while possessing the ability to work
independently with clients to drive adoption, maturity, and direct clients through best practices.
This experienced individual will act as a technical consultant to partner with the Client team driving the
deployment and adoption of xMatters software. Our Technical Account Management engagements
encompass a blend of technical implementation and strategic, consultative assistance, helping clients
identify and realize value from xMatters products.