Utilities Service Leadworker (Ventura Water)

Applications are accepted exclusively through the City of Ventura Career Site:
www.cityofventura.ca.gov/jobs. Submissions through other websites or methods will not be accepted.

Applications and supplemental questions will be accepted until Tuesday, August 11, 2026, at 11:59 p.m.

Pay & Benefits

• $32.58 – $39.60 Hourly (DOQ)

• Benefits

  • Medical Insurance (HMO, PPO options)

  • City Paid Dental and Vision Insurance

  • Life Insurance

  • Vacation & Holiday Compensation

  • Deferred Compensation

  • CalPERS Retirement

  • Wellness Program (access to gym facility and fitness classes)

  • Tuition Reimbursement & Bilingual Pay

About the Opportunity

Ventura Water is hiring a Utilities Service Leadworker to lead meter reading, meter maintenance, customer service, and water conservation activities that support the delivery of reliable utility services to our community. This position plays a critical role in ensuring customers receive accurate utility services while supporting Ventura Water's commitment to conservation, innovation, and exceptional customer service.

As a working lead, you'll provide day-to-day direction, training, and technical guidance while remaining actively involved in field and customer service operations. This is an excellent opportunity for someone who enjoys coordinating daily operations, leading staff, solving customer concerns, and serving as a key liaison between field operations, customers, and internal City departments.

Incumbent may be required to work stand-by on rotational basis and report to work on a callback basis as needed within a designated time frame. Standby assignment is at the discretion of the Division Head.

Key Responsibilities Include:

• Lead, schedule, and coordinate the daily work of Utilities Service Representatives engaged in customer service, meter reading, and meter maintenance activities.

• Coordinate utility service installations, meter requirements, connection fees, and customer account information with internal City departments.

• Monitor meter reading operations and help ensure accurate customer billing through the use of Automated Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) technologies.

• Conduct customer water usage audits, investigate consumption concerns, and provide recommendations to improve water efficiency.

• Assist with implementing water conservation initiatives, public outreach efforts, and customer education programs.

• Maintain records, prepare reports, and support the development of efficient work processes and operational improvements.

• Assist with the City's Cross Connection Program and the purchase of equipment and supplies.

• Participate in employee evaluations, goal setting, and continuous improvement initiatives.

• Build positive working relationships with customers, contractors, and City staff while delivering responsive and professional customer service.

The Ideal Candidate – Preferred Qualifications

• Has experience in utility customer service, meter reading, meter maintenance, utility billing, water conservation, or related utility operations.

• Demonstrates the ability to provide day-to-day leadership, training, and technical guidance while fostering a collaborative team environment.

• Effectively investigates customer concerns and explains technical information in a professional and customer-friendly manner.

• Possesses strong organizational skills and maintains accurate records and reports.

• Builds productive working relationships across departments and with members of the public.

• Identifies opportunities to improve processes and enhance customer service.

• Exercises sound judgment, initiative, and professionalism while working independently and as part of a team.

• Is committed to safety, quality service, and continuous improvement

Minimum Qualifications – Required

A combination of education, training and experience equivalent to graduation from high school and at least two years of experience in meter maintenance, meter reading, utilities business, water conservation or utility billing. Supervisory coursework, training and/or experience are