Client Support Technician

Overview

 

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

 

Join the SkyePoint team and become part of a highly skilled, professional workforce dedicated to delivering mission-critical solutions. Our exceptional technical experts provide innovative services and solutions to federal agencies, making a meaningful impact every day. At SkyePoint, we value top talent and foster an environment where your ideas and contributions truly matter. Be part of a team that values excellence and rewards innovation—your future starts here!

 

This is a contingent position based upon customer approval.

Responsibilities

SkyePoint Decisions, Inc is looking for a highly motivated, team-oriented individual to fill the role of a Client Support Technician to the Defense Contract Audit Agency (DCAA). The Defense Contract Audit Agency (DCAA) provides audit and financial advisory services to Department of Defense (DoD) and other federal entities responsible for acquisition and contract administration. DCAA operates under the authority, direction and control of the Under Secretary of Defense (Comptroller)/Chief Financial Officer.

 

This position is on site 5 days a week located in Ft. Belvoir, VA. 

 

Responsibilities:

• Provide end user device support to include all aspects to resolve customer incidents including, but not limited to; installing, connecting, troubleshooting, repairing, and deploying laptop/desktop hardware and all networked and non-network peripherals and software.

• Provide troubleshooting and remedy for IT related incidents or requests escalated from the Service desk utilizing remote access, if necessary, to isolate and resolve issues, or refer the incident to the next level of support.

• Technicians must utilize a wide range of tools to address issues, to install or reinstall software if authorized and required. If incidents cannot be resolved remotely, onsite (at employees’ office location) support will be required. 

• Support responsibilities include software installation, and configurations. 

• Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.

• Provide integration, testing, evaluation, configuration control, and administration of laptop/desktop systems hardware and software; perform integration and standardization of desktop hardware and software as required.

• Perform new hardware and software testing with government approved test methods and report results to the Government.

 

Qualifications

Required Qualifications:

• 2+ years' experience in troubleshooting and resolving issues related to network-attached client systems and software. A Bachelor's degree can be considered in lieu of some of the required years' of experience.

• Experience focusing on Windows x86 based laptop and desktop hardware and software. 

• Knowledge of Windows for the workstation.

• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.

• Demonstrated knowledge of deploying computer hardware and software. 

• Demonstrated knowledge of a range of diagnostic utilities.

• Demonstrated experience providing Service Level Agreements and Deskside Support deliverables.

• Demonstrated knowledge of Windows 11, Office365, Active Directory, Network Basics, VPN Basics, and Mobile Device Basics. Working knowledge of IT Infrastructure Library and IT Service Management frameworks.

• Must have one of the following certifications:

  • A+, Network+, CCNA-Security, CND, SSCP, Security +

• Shift adjustments or on-call support may be required to support operational service outages or to meet contractual service level performance requirements.

• Must be available to report onsite to DCAA Headquarters at Ft. Belvoir, VA, full-time 5 days per week.

• Must be a U.S. citizen and be able to obtain a Secret