Customer Development Manager

Relocation Assistance Offered Within Country
Job Number #163503 - San Diego, California, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. If you’re interested in work that matters, fueled by passion for pets, we invite you to apply!
 

Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills’ mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that’s a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian Recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.

As a Customer Development Manager (CDM) for Hill's Pet Nutrition, you will assume headquarter customer management responsibilities for Science Diet products at Petco in San Diego, CA. The primary responsibilities are to customize and implement Hill's retail environment & brand strategies to grow market share of Hill's Science Diet and brand recommendations within Petco. The focus of this position is a large, complex omnichannel customer with high sales, high store counts, large geographical footprint, strong marketplace influence, sophisticated digital ecosystem, and other customer complexities, where strong leadership is needed to engage customers at the highest level with strategic plans. In today's dynamic retail environment, it is an exciting time to be a part of the Customer Development team at Hill's! Our highly energetic and focused Customer Team is dedicated to driving growth for Hill's in this dynamic landscape. What role will you play as a member of the Customer Development Team? As the Business Account Manager for Petco, you will develop and implement customer-specific 6P (product, place, price, promotion, POP and protocol) plans to achieve the Hill's commercial goals of net sales, share, margin, while spending within spend guidelines. You will be formulating and implementing a strategic plan to ensure you reach maximum volume, profitability and customer service.

What You Will Do:

• Develop and maintain processes and plans to analyze the customer’s business channels (clinics, stores, .com). Evaluates business trends, shopper insights, and findings from post analysis of performed activities, which uses customer consumption and other available data.
• Leads and implements customer meetings to influence support of Hill’s Go-to-Market plans.
• Develop and implement annual strategic plans and initiatives to achieve the commercial goals.
• Establish partnerships with internal and external cross-functional teams. These relationships thrive on mutual trust and integrity to deliver results and execute against strategy and goals.
• Customize shopper programs with Hill’s shopper marketing, using Hill’s brand strategies to drive incremental retail sales.
• Use multiple data sources to create fact-based selling stories, in order to influence key stakeholders and driver against both Hill’s and Petco's joint business objectives.
• Collaborate with Hill’s Business Development Manager & Retail Marketing team to implement the Hill’s retail environment and brand strategy within investment guidelines.
• Drive forward actions in monthly customer planning meetings to review actuals plus plan-to-go with manager, BDM & Finance.
• Connect the dots - You have a pulse on the big picture to identify areas of opportunity for products and programs, develop Customer specific 6P strategies that incorporate consumer insights, and have an awareness of competitor activity to deliver against your business objectives.

Required Qualifications:

• Bachelor's Degree
• 7+ years Key Account Management, sales roles or related experiences
• Experience working with a syndicated services (Nielsen, IRI, an