Assistant Director of Compliance for Financial Aid

The Enrollment Division at the University of Denver (DU), which consists of Undergraduate Admission, International Student Admission and Financial Aid, works to attract, enroll, and cultivate an optimal mix of vibrant and intellectually motivated students who will enrich the composition of our learning community and go on to lead lives of meaning and purpose. Recognizing education as a means of individual and societal transformation, our vision is to inspire, guide, and support prospective and current students as leaders and scholars who will positively impact their communities. In our daily work, the enrollment team is guided by these values: intentional and informed decisions; integrity; diversity, equity, and inclusion; collaboration; fiscal responsibility; spirit; clear and thoughtful communication; and exceptional quality service. As an educational and research community, DU values curiosity, intellectual freedom, and open communication. DU respects individual differences and embraces civil discourse. DU promotes caring and close individual attention. DU is a community distinguished by inclusiveness, collaboration, responsiveness, and accountability. As such, we are committed to enhancing the diversity of our faculty and staff. 

Position Summary

This position develops a thorough knowledge of federal, state, and institutional financial aid topics to counsel students and parents about receiving financial aid at DU. This person trains and directs other full-time employees by providing direction and support in daily work. He or she provides training to other financial aid staff members on federal, state and institutional compliance issues. The Assistant Director of Compliance has primary responsibility for specific program, training, and monitoring needs. This position is also instrumental in the development of financial aid programs, including event planning, and the creation/updating of office policy and procedures associated with programs in which they are involved.

Essential Functions

Provides professional advising services:

• Develops and presents staff training modules/sessions for new and current staff to stay abreast of changes to federal and state guidance and regulations.
• Administers and conducts ongoing reviews and quality control of all Conflicting information and Verification Processes to ensure compliance and evaluate training needs.
• Requires a thorough knowledge of financial aid topics including: cost of attendance, federal and institutional need analysis, award package, types of aid offered, how to apply for outside scholarships, receiving outside resources, payment options, financing options, selecting a lender, completing loan applications, loan certification, billing, disbursement dates, reapplying for aid, withdrawal, stop-out, re-admit, timelines/deadlines, financial aid policy and procedures, and the responsibilities of receiving financial aid.
• Routinely deals with problems and issues of a highly sensitive financial and personal nature, and therefore must exhibit independent judgment, tact and diplomacy, maintain strict confidentiality, and adhere to data sharing regulations.
• Responsible for completing R2T4 calculations and monthly reconciliation to ensure financial aid compliance.
• The Assistant Director of Compliance also may have responsibilities in routine system tasks including on-going support of Banner jobs, running revised award letters, batch posting of files, and resolving verification, processing, and compliance problems using standard queries and reports.

Evaluating and identifying issues and problem-solving student applicant data conflicts:

• Problem solving for aid applicants include resolving FAFSA comment codes and rejects, verification and file review, packaging aid revisions, adjusting student budgets, correcting over awards, monitoring students on satisfactory academic progress (SAP).
• Participates in the development of existing or new financial aid and other campus-based programs associated with funding educational expenses to serve students from specific populations. Assigned responsibilities require considerable planning and coordination, including adhering to federal, state, and institutional policies, while providing advisement from the financial aid perspective.
• Provide in-house trainings or inform Office of Financial Aid staff of the statuses of existing or new financial aid and other campus-based programs associated with funding educational expenses to serve students from specific populations.
• Conduct research on matters of financial aid compliance or data to contribute to decision-making processes in the office.

Continuous Professional Development:

• The Assistant Director of Compliance must actively keep up to date on state and federal r