Sr. Product Manager - Resident Experience

Description  Vantaca's vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry.  We’re not just building software; we're creating an AI-native platform that's redefining what's possible in community management. For the resident experience, this means going beyond traditional self-service portals to create intelligent, personalized experiences that anticipate needs, eliminate friction, and make homeowners feel genuinely connected to their communities. Our product managers need to think beyond traditional B2C feature sets to envision how AI can fundamentally reshape how millions of residents interact with their homes and communities—from predictive payment reminders to intelligent community insights that drive engagement without requiring any learning curve.  Overview  As the Senior Product Manager for Resident Experience, you will own the complete resident-facing product experience across mobile, web, and emerging channels. You'll be responsible for the strategy, roadmap, and delivery of features that homeowners use to pay dues, submit maintenance requests, access community documents, communicate with their boards, and engage with their neighborhoods. This is a consumer product role within a B2B company where you'll need to balance the needs of our management company customers with the expectations of modern consumers who compare our app to Venmo, Zillow, and their banking apps. We're looking for someone who understands human behavior at scale, has shipped mobile-first products that millions of people use, and can design experiences so intuitive that residents never need a tutorial or support ticket. You'll explore how HOAi's capabilities can deliver personalized, predictive experiences—from proactive payment reminders to intelligent community insights—that make homeowners feel more connected and informed.  Our product managers are passionate about understanding the needs of our users and turning that empathy into exceptional user experiences. Our PMs leverage cutting-edge AI tools daily, as you will have access to the latest AI platforms and the autonomy to experiment with emerging tools that make you more effective. You will work collaboratively with developers, designers, and other key stakeholders to develop a deep understanding of resident needs, develop a strategy for near-term and long-term product growth, and then work closely with our engineering team to take the right ideas from concept to final delivery and widespread adoption in the market.  Responsibilities  

• Evolve and drive the product vision and strategy for Resident Experience, ensuring that it aligns with Vantaca's company goals, consumer expectations, and homeowner needs across all touchpoints. 
• Use quantitative and qualitative methods to identify growth opportunities, user behavior patterns, and engagement trends, then translate these insights into a prioritized roadmap and go-to-market strategies informed by consumer product best practices. 
• Regularly evaluate and incorporate new opportunities for product growth, like emerging technologies and strategic partnerships. 
• Own the mobile app experience end-to-end, treating it as a consumer product with ruthless focus on usability, performance, and delight. Drive mobile-first thinking across all resident touchpoints. 
• Define and track milestones, metrics, and key performance indicators (KPIs) to monitor product performance, adoption, engagement, and retention—leveraging AI tools to analyze user behavior, identify drop-off points, and generate actionable insights from behavioral data. 
• Collaborate with the UX team to develop best-in-class, mobile-first user experiences that require zero training, using AI prototyping tools to rapidly test and iterate on concepts with residents before committing to full design and development cycles. 
• Design for self-service at scale. Every feature should be intuitive enough that residents can accomplish their goals without contacting support. Monitor and optimize self-service completion rates continuously. 
• Stay consistently curious about residents and their needs, regularly conducting user interviews, usability testing, in-app surveys, and behavioral analysis to ensure that residents' most pressing needs and pain poi