Become a part of our caring community and help us put health first
 

As a Bilingual Senior Associate, Translations, you will lead translation efforts for Humana’s communications, ensuring accuracy, cultural relevance, and compliance. In this dynamic role, you will champion process improvement initiatives, optimize output quality, and play a key role in defining intake and workflow processes within a new translation management tool that leverages AI and ML technologies. You will continue to provide associate oversight as required by CMS guidelines.

This role is ideal for someone who thrives in managing complex translation workflows, values inclusive communication, and is passionate about leveraging technology to drive excellence.

Role Responsibilities

• Oversee translation and composition processes for high-impact communications

• Manage translation projects from intake to delivery, helping to define and refine workflows within a new AI/ML-enabled tool

• Lead process improvement initiatives to enhance translation accuracy, efficiency, and output quality

• Ensure compliance with regulatory and brand standards, including CMS requirements for associate oversight

• Collaborate with vendors and internal teams to ensure quality and seamless integration of new technologies

• Conduct quality assurance and troubleshoot translation issues

• Maintain translation library and documentation, supporting continuous improvement efforts

• Contribute to the development and implementation of intake criteria and workflow optimization for translation requests

Use your skills to make an impact
 

Required Qualifications

• Bilingual in both English and Chinese - Must pass a language proficiency test

• Bachelor’s Degree in Communications, Linguistics, related field, or 3–5 years of experience in translation management or content operations

• 2-4 years project management and quality assurance background

• 1-3 years working with translation platforms, CMS tools, and emerging technologies such as AI/ML in language processing

• Demonstrated ability to drive process improvements and optimize output

• Excellent communication and collaboration abilities

Preferred Qualifications

• Experience in healthcare or regulated industries

• Multilingual proficiency or experience with localization

• Knowledge of accessibility and cultural adaptation standards

• Experience training or mentoring others

• Ability to manage multiple priorities in a fast-paced environment

• Comfortable working in agile pod-based, or cross-functional environments

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$78,400 - $107,800 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

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