Residential Property Administrator

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

About Bedrock

Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at Hudson’s Detroit, Book Tower, City Modern, Tower City Center, The Riverfront and the May Company Building.

Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.

For additional information about Bedrock, please visit bedrockdetroit.com and bedrockdetroit.com/careers, and engage with us on Facebook, Instagram, Twitter and LinkedIn.

Position Summary
The Residential Property Administrator, reporting to a Residential Property Manager, supports their residential property management team’s portfolio of multi-family properties with day-to-day community operations and performs various administrative functions to allow residential operations management team members to achieve the goals and objectives of their assigned portfolio of communities. The Residential Property Administrator is responsible for providing courteous, prompt, and efficient service to all prospects, residents, vendors, and guests of assigned communities.

Essential Functions

• Consistently demonstrate a genuine 'spirit to serve’ community residents and guests.

• Assist in coordinating a flawless move-in process for new residents at supported communities.

• Prepare and distribute resident and community-related communications, updates, and related correspondence.

• Ensure the dissemination of information to tenants/residents, team, building contractors, security team, etc.

• Receives work order requests and reports requests to the responsible team and maintains the associated work order queue, logs, and reports.

• Assist in ensuring all vacant apartments are ready for resident move-ins, scheduling and coordinating work, and completing final walk-through, including any spot cleaning needed to ensure elevated condition standards are maintained.

• Maintain cleanliness and organization of mail and package rooms to include security of packages and coordination of delivery receipt notifications to residents and tenants.

• Curate a sense of community by building a culture of service and creating resident engagement opportunities.

• Proactively partner with leasing team members and participate in prospective resident tours.

• Warmly greet all community residents and guests by name, when known, in a friendly and professional manner.

• Take ownership of resident inquiries and issues and own through remedy and resolution.

• Complete follow-up inquires with residents to ensure satisfaction and issue closer.

• Process i