LEAD Dispatcher Transportation

Located along Lake Tahoe in the Sierra Nevada, Harrah’s and Harveys Lake Tahoe properties are the premier employer of choice. 

 Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US.

• Paid breaks and a free meal during each shift
• PTO
• Access to the on-site team member gym
• Health and Wellness benefits after 90 days of service
• On-site Wellness Center and monthly health and wellness initiatives
• Employee Assistance Program
• Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University
• Optional 401(k) plan eligibility after 90 days of service
• Sign on bonus for select positions 
•  Professional and leadership development

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds that immerse, inspire and connect you”. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

 JOB SUMMARY: 

Coordinates all limousine reservations, errands associated with limousine runs, shuttle moves and dispatches for the Transportation department on the Graveyard shift. The dispatcher will be an individual who requires little supervision and acts as a primary support to the Transportation Supervisor, and also in the absence of the supervisor.

KEY JOB FUNCTIONS:

• Maintain accurate records of all transportation activities in the department. 
• Communicate through two-way radio or cellular telephone with limousine and shuttle drivers to ensure constant status and location. 
• Communicate through a multi-line phone system with other departments and properties to assist both drivers and guests. 
• Use computer programs to track airline flights, review limousine reservations, find addresses and map driving routes. 
• Build and maintain the daily limo board. 
• Order extra limousines from outside companies for special events and areas outside average driving distances when needed.
• Control driver overtime and outsourcing to a minimum.
• Train newly hired dispatchers on working with radios, all computer programs including Harrah’s programs such as CMS, LMS, and answering multi-line phone system and dispatching. 
• Prioritize guest reservations / dispatches. 
• Coordinate guest limousine reservation requests with casino hosts and VIP personnel. 
• Troubleshoot complex problems and resolve any issues in a timely manner. 
• Answer incoming calls and assist when necessary or direct calls to appropriate areas. 
• Inspect the limo fleet on a daily basis, maintaining vehicle inspection reports.

EDUCATION and/or EXPERIENCE: 

• College Degree or equivalent work experience preferred with 2 years of demonstrated excellent guest service experience.

QUALIFICATIONS:

• Ability to multi-task is necessary. 
• Must be able to obtain a gaming license
• Working knowledge of basic computer skills and programs including Microsoft Office Word, Excel, Outlook and Internet required.
• Knowledge and use of two-radio, multi-line phone, and cell phone required. 
• Must be able to communicate effectively in English, in both written and oral forms. 
• Must have interpersonal skills to deal effectively with all business contacts. 
• Must have an even-tempered demeanor.
• Maintain a professional, neat and well-groomed appearance, adhering to Harrah’s standards. 
• Work varied shifts, including weekends and holidays. 
• Able to work in a fast-paced stressful environment while troubleshooting complex problems. 
• Must have the ability to effectively manage time and perform multiple tasks simultaneously
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize st