Service Excellence Delivery - Product Owner (HR Focused)

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Job title: Service Excellence Delivery - Product Owner (HR Focused) (f/m/x)

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
 

We are seeking a dynamic Service Excellence Delivery- Product Owner with expertise in HR solutions to drive the vision, strategy, and execution of our HR-focused marketing products and initiatives. The role bridges business needs, employee experience, and digital marketing capabilities to deliver impactful HR tools, platforms, and campaigns that support talent acquisition, employee engagement, and organizational growth.

Key Responsibilities

Platform Strategy

• Accountable for the Workday Help Center of Excellence (COE) to provide strategic direction, prioritize business needs, and oversee functional decisions related to the platform.

• Responsible for providing business oversight and approvals for system changes, enhancements, and fixes, ensuring a consistent and scalable global case management experience. At the same time, it will balance the unique needs of each region, service team, and HR function.

Product Ownership

• Define and own the product vision, roadmap, and backlog for HR marketing platforms and campaigns.

• Collaborate with employees, people leaders, HR, Talent Acquisition, and Communications teams to understand business needs and employee experience goals (lead focus groups across all Solventum personas)

• Prioritize features and enhancements based on business value, employee impact, and data insights.

• Platform Evolution - Determine how Workday Help should evolve to better support:

  • Employees

  • People Leaders

  • HR (HRBPs, CoEs)

  • HR Service Delivery Teams

  • Overall Case Management and Knowledge Experience

Marketing Strategy & Execution

• Champion the transformation of HR Services into a productized, scalable model, balancing global consistency with local needs.

• Develop go-to-market strategies for HR-related initiatives, including employer branding, recruitment marketing, onboarding and employee engagement campaigns.

• Drive the adoption and continuous improvement of AI enabled solutions and self-service capabilities to improve HR service delivery.

• Partner with HR leaders to design targeted messaging, channels, and campaigns that attract, retain, and inspire talent.

• Align marketing initiatives with corporate values, Inclusion and Belonging strategy, and workforce priorities.

Content, AI & Knowledge Management

• Own and manage the global HR knowledge base and content strategy, ensuring information is clear, searchable, localized, and consistently branded.

• Partner with the HR Technology team to drive AI enablement and intelligent content delivery across HR platforms.

• Ensure HR content is accurate, timely, and aligned to user journeys and key moments i