Field Service Engineer - Must be local to Yuma, AZ

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Other

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Field Engineering

Job Qualifications:

Skills:

Critical Thinking, Customer Satisfaction, Problem Solving, Technical Support, Troubleshooting

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

This position is in support of a fielded Border Patrol surveillance system who's purpose is to provide situational awareness in support of the Border Patrol's mission. The system is deployed along the Southern Border of the United States and requires someone who enjoys working outdoors, can efficiently manage their time, works with a team and enjoys learning and adapting to new technology.

- US Citizenship Required

·Must have a valid driver’s license

.Security Clearance Level: Must be able to obtain a Public Trust BI required

·Location: Remote work, must be local to Yuma, AZ

Must be able to lift at least 35 pounds

   

HOW A FIELD ENGINEER WILL MAKE AN IMPACT

Technical Support and Troubleshooting:

·Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.

·Conduct root-cause analysis on hardware, software, and network issues to restore functionality.

·A Field Engineer is responsible for promoting and providing GDIT products or services in government customer locations.

·Maximize customer satisfaction to the greatest degree possible, including cases where they are brought in to resolve an issue.

Installation and Maintenance:

·Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.

·Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines, process and procedures.

·Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.

Customer Training and Support:

·A Field Engineer acts as a liaison between the GDIT program and customers to increase brand loyalty. In addition, they must possess strong communication abilities to increment customer satisfaction.

·Act as a resource to train end-users on proper system use, maintenance, and troubleshooting procedures.

·Offer remote support to government clients as needed, guiding them through troubleshooting steps when on-site visits are not feasible.

·Maintain a productive working relationship with direct and indirect customers while protecting the business interests.

·Assist with customer needs and strive to resolve any issues in a prompt manner.

Documentation and Reporting:

·A Field Engineer must work well under deadlines and have problem solving skills. They create performance reports, as well as manage complex projects across different sectors or states.

·Maintain detailed documentation of service visits, including issues identified, solutions provided, and future recommendations.

·Report recurring issues and potential improvements to the GDIT program engineering and product teams for continuous improvement.

Collaboration and Communication:

·Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.

·Act as a liaison between th