Chauffeur Driver (Caesars New Orleans)

 JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!  

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

JOB SUMMARY:

A Chauffeur Driver will be passionate about guest service, guest safety and be a company ambassador. They will set the tone of the guest experience by being the first person to welcome our guests to our properties and wish them farewell as they depart. A Chauffeur must exhibit a high level of professional, polished, and personalized guest service that embodies the company’s brand, standards and core values.

This role involves operating Caesar’s Company Vehicle ‘s to transport guests to various locations, such as airports, restaurants, and local attractions. The driver is expected to maintain a professional demeanor, assist with luggage and ensure that the SUV is kept in pristine condition.

ESSENTIAL JOB FUNCTIONS:  

• Serves as an ambassador for Caesars Entertainment
• Assists guests with answering questions related to transportation, local points of interest, events, the resorts and amenities
• Pick up and drop off guests on time and safely to destination
• Be punctual and reliable, adhering to scheduled pick-up and drop-off times.
• Evaluate upcoming transportation requests and traffic impacts in the surrounding areas to exceed guest’s expectations 
• Handle any guest complaints or issues courteously and escalate concerns to valet management when needed.
• Maintains a polished appearance and professional demeanor while offering exceptional guest service and a welcoming environment
• Ensure compliance with all applicable laws, policies, and procedures
• Assists guests in handling luggage, packages and other personal belongings
• Opens doors for guests as they enter and exit the vehicle
• Maintains a clean and presentable vehicle
• Ensure the vehicle is fully stocked with necessary amenities
• Monitor vehicle maintenance and report necessary service appointments (e.g., oil changes, tire rotations).
• Communicates effectively with the hotel’s front desk or concierge to coordinate pickup times and locations.
• Submits updated Louisiana DMV report and Chauffeur’s license as requested
• Follow security and safety protocols at all times
• Maintain accurate logs of transportation activities, including trip details and vehicle inspections.
• All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.
• This is a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent to this position

QUALIFICATIONS:

• High school diploma or GED.
• Must have at least 1-year previous professional chauffeur driving experience
• Previous experience working in a luxury hospitality setting preferred
• Skilled in the safe operation of limousines, SUVs, and all other vehicles in the fleet.
• Must have and maintain a clean DMV record.
• Must have or be able to obtain a Louisiana Chauffeur Driver's License.
• Professional appearance and demeanor.
• Strong knowledge of local routes, attractions and point of interest.
• Excellent communication and guest service skills
• Ability to work flexible hours, including weekends and holidays.
• Ability to lift luggage and assist guests as needed.
• Ability to speak, read and write in languages other than English

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to sit for extended periods while driving.
  Must have the ability to perform basic vehicle main