Senior Product Manager - International Compliance and Regulation

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Service Cloud is the world’s number one customer service application and a rapidly growing business at Salesforce helping organizations deliver customer service and support via chat, email, SMS, voice and social channels.  Our team is looking for a Senior Product Manager to guide global expansion of our omnichannel capabilities. In this role - the Sr. Product Manager will,

1. Work closely with external vendors and partners to ensure geographical coverage and compliance needs for voice, SMS and social channels. 

2. The individual will also work with internal legal and compliance teams to put in place processes to ensure compliance and regulatory filings for key global  markets. 

3. The individual will work with product managers and engineering counterparts to productize compliance and regulatory capabilities.

4. The individual will collaborate with the marketing and sales team to enable and educate the field on key compliance and regulatory needs and be a key contributor for global expansion of omnichannel capabilities.

This role calls for a strong, proactive leader capable of autonomously driving projects. Ideally you have demonstrated an excellent track record for driving new product capabilities from initial concept to successful delivery and market adoption. Product managers who thrive in a fast paced, collaborative environment, and love working with the best technology team in the world should apply.

Responsibilities

• Own the vision for global expansion with particular focus on compliance and regulatory needs.. Ensure that it aligns with the overall product and company vision.

• Be an expert on the domain, the market, the trends.

• Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.

• Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans.

• Drive for the best customer experience possible. Work closely with UX to develop, test, and deliver assets to engineering. Work with the technology team to deliver a world-class product driven by customers, prospects, advisory teams and internal product experts. Drive the end to end feature deliver cycle.

• Collaborate across teams. We win or lose as a team. Product Managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

• Communicate clearly and efficiently. Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable to success and failures. Work closely with Product Marketing Managers to promote your products both internally and externally and ensure a cohesive message.

• Represent Salesforce as a domain and product expert at customer interactions, industry and corporate events and online in customer community and through social networking.

Experience/Skills Required

• 5+ years of product management experience (or relevant experience).

• Gathering and transforming business requirements and market needs into a successful product strategy.

• Strong organizational, written and oral communication skills.

• Comfort in high-level business discussions with internal and external executives.

• Proven ability to deliver on commitments.

• Ability to lead and work autonomously.

• Ability to handle multiple competing priorities