Patient Engagement Specialist (Phoenix)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health 

Title: Patient Engagement Specialist 

Location: Phoenix, Arizona

Role Description

The Patient Engagement Specialist will be an integral part of the Population Health Team and will be responsible for conducting patient outreach (telephonic and in-person home visits) to foster engagement in our care model.

Responsibilities

The Patient Engagement Specialist will engage with patients who have not visited the clinic, or have not been engaged in our care model to support them in accessing care at Oak Street,  The PES can also assist patients in finding a more appropriate setting for their primary care needs.

Core Responsibilities: 

• Patient Engagement Specialists should plan to spend about half of their time in the community connecting with patients. (In patient-centered locations; Home, Hospitals, long-term care facilities, and skilled nursing facilities)  This means having access to a reliable means of transportation to do so is required 

• Respond to escalations and urgent needs with the keen ability to prioritize work, triage situations, and multitask. 

• Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information 

• Communicate complex topics between all identified parties involved in patients' care as needed with passion and patients (e.g., family members, caregivers, medical providers, community-based organizations) 

• Partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations.

• Independently foster relationships with patients and their caregivers 

• Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs 

• Educate patients about Oak Street’s numerous wrap-around services. 

What we’re looking for: 

Required Qualifications

We’re looking for a motivated, experienced individual with:

• A track record of success in health-care-related engagement, sales, and/or marketing

• Strong verbal and written communication skills

• Strong technology skills and understanding of Excel as well as other EHR/EMR platforms. 

• Dedication to serving the community and building meaningful relationships

• A demonstrated ability to operate independently in a fast-paced environment

• An understanding of the Medicare and Medicare Advantage programs

• Access to reliable transportation and the ability to travel through assigned territories to connect with patients. 

• Fluency in Spanish (written and oral) is preferred 

• US Work Authorization is required

• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest.