Assistant General Manager

Description

WHO WE ARE

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy.

MISSION & CORE VALUES

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Acme Hospitality’s Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for our success.

POSITION SUMMARY

As Assistant General Manager, you are responsible for all daily operations of the restaurant. The position of AGM is truly about being a dynamic team leader and setting a positive tone for the entire restaurant to ensure that the restaurant is running efficiently, profitably and delivering the highest level of hospitality. This is a minimum 50-hour a week position over 5 shifts, which involves weekends and holidays, particularly during the peak season.

MANAGEMENT TEAM MEMBER QUALITIES:

• A strong and committed work ethic with an ever-present enthusiasm.
• A passion for work and knowledge of food and beverage.
• Someone who can lead an entire team and takes pride in teaching others.
• Someone who is honest and has integrity.
• Ability to multitask under pressure with a smile.
• A true team player, proactive and always going above and beyond.
• An eye for detail, cleanliness and organization.
• Someone who is humble and always willing to learn and get better.
• Someone who has the ability to make appropriate decisions in adverse situations.
• Ability to question, bring ideas to the table, and desire to make changes to be the best we can be.
  

THE OVERALL ROLE OF THE AGM:

• Collaborate with the General Manager to increase overall sales and profitability and exceed budgeted financial benchmarks.
• Be a dynamic leader and role model of the restaurant.
• Maintain a level of service and hospitality that proudly reflects the business.
• Maintain a positive and respectful work environment at all times.
• Hire hospitality driven team members who reflect our brand.
• Lead, train, motivate and mentor all team members.
• Maintain a positive relationship and establish open lines of communication between BOH and FOH.
• Maintain cleanliness, safety, and organization of the restaurant.
• Cultivate new and existing guest relationships.
• Set the tone for the staff every shift for service.
• Follow all Acme management systems and policies
• Comply with all applicable laws and guidelines in respect to federal, state and local agencies.
• 
  

HOSPITALITY AND FLOOR PRESENCE:

The primary role of this position is to set the tone and foster a culture where guest satisfaction and hospitality are our number one priority. You are the ambassador of the brand, and it is your job to maintain a service and hospitality standard that is a clear reflection of Acme restaurants.

STAFFING AND SCHEDULING:

As AGM, you are responsible for staffing the restaurant to ensure optimal flow of service and

• Maintain proper staff levels with the team members who are best suited to represent the brand.
• Ensure proper coverage is in place according to business volumes for each area of the restaurant.
• Working with the General Manager to utilize the forecast and business trends to properly staff the business.
• Ensure completion and review of all schedules in Ctuit weekly.

TRAINING/INITIAL & ONGOING:

As training is one of key components to the success of our restaurant, you are responsible for delivering our culture to your entire team.

• Maintain all appropriate training materials pertaining to service, food beverage and company policies.
• Follow designated training schedules to ensure successful learning.
• Responsible for setting up new team members for success by providing proper training and ongoing development.
• Orientate, motivate, train, and educate all team members in Acme policies, procedures, and rules.
• Ensure proper transition from training to going live.
• Educate and test team members in product awareness and cultivate long-term service and food/beverage knowledge.
• Conduct quarterly service meetings to educate and motivate team members.

FINANCIALS:

As profitability is the key to success in any restaurant, it is critical t