Sr Manager, Product Management

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Sr. Manager of Product Management

Job Description
Are you excited by the opportunity to build the best digital and assisted experiences as part of T-Mobile’s industry-leading transformation across apps and web? Come help us expand our impact in connecting people to their world—whether through T-Mobile postpaid, Metro by T-Mobile prepaid, or one of our other innovative brands. This is your chance to join a team of hard-working product managers who are making the impossible possible!

The Product Managers at T-Mobile are innovators, strategists, analysts, and customer evangelists who guide digital product development from conception to launch. Working in close collaboration with Engineers, Designers, Researchers, Marketers, and Business teams, the Digital Product Manager aligns priorities and drives a software development roadmap that transforms how we do business across our brands.

The Senior Manager of Product Management, Service Experiences will lead a team focused on launching and evolving Digital experiences for customers to manage their accounts and get the most out of their devices and home internet, whether that be paying their bill, running device diagnostics, or setting up their new internet router. They are the Product leaders at the intersection of the wireless industry, digital and physical world, creating experiences that are on par with the best in tech and that will power Digital and Assisted touchpoints. The Senior Manager must be comfortable operating in a highly matrixed organization, where leadership is driven by influence and collaboration. This role is also responsible for hiring and developing a high-performing team of Product Managers to support products and platforms across the T-Mobile digital ecosystem.

Ready for a change? Come join us!

Job Responsibilities:

· Works in collaboration with VP's, Director's, peers, and team to develop strategy, plans, and outcomes across T-Mobile’s postpaid and prepaid (including Metro by T-Mobile) journeys. Aligns product strategy with business goals across both brands.

· Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro. Prioritizes features and improvements based on brand-specific customer needs and opportunities.

· Maintains a solid understanding of the wireless industry, Digital and assisted trends, and competitive positioning. Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile and informs roadmap innovation accordingly. May own the lifecycle management of multiple products supporting both brands.

· Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys.

· Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities. Ensures clarity of purpose across postpaid and prepaid product teams.

· Provides coaching and execution guidance to Product Management team, ensuring effective delivery of brand-name-aligned experiences.

· Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels. Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management.

Required Education and Work Experience:

· Bachelor’s degree in computer science, Business, Engineering, IT or equivalent experience.

· 10+ years of relevant Product Management experience in an agile product development environment.

· 4 – 7 years’ experience managing teams of five or more resources in direct reporting relationship in Product Management organization.

Not Required

· Master's/Advanced Degree in Business Administration

Knowledge, Skills and Abilities:

· Product Lifecycle Management Experience in delivering large and complex

business/technology initiatives. (Required)

· Communication Proven ability to communicate with Leadership effectively, while employing a high degree of collaboration and influence.

· Excellent written and verbal comm