Hosting & Cloud Service Operations Delivery & Support Manager - Shelton, CT

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Position Overview

The Hosting & Cloud Services (HCS) Operations Delivery & Support Manager reports directly to the Sr. Director of Hosting and Cloud Services Operations Leader and is responsible for ensuring excellence in service delivery, support, systems availability, and security in support of business objectives. As the HCS Operations leader you will have the opportunity to work in a fast-paced international environment, solve complex problems, lead our IT solution capability development for HCS, and grow together with the rapidly developing business.  Together with the leader of HCS, you will be responsible for building, operating, and continuously improving hosting & cloud operations capabilities that support Hubbell’s global enterprise. You will be responsible for ensuring delivery of high-quality services and availability by providing team leadership, management, and oversite of incident & service request response, ensuring compliance and SLA adherence. Responsibility and ownership for providing follow the sun support and management of on-call services, scheduling, and alerting solutions.  The position will lead and provide management of the infrastructure improvement projects, recovery exercises, and architectural oversight.

Duties and Responsibilities

• Operate the Hosting & Cloud Services infrastructure for Hubbell IT systems, including architecting & designing on-prem solutions, as well as building and implementing cloud solutions, ensuring day to day stability of servers, storage, databases, backup, disaster recovery, data centers, appliances, and all other related technologies.
• Provide team leadership and management over Service Desk queue and provide guidance over incident triage and first response.
• Manage On-call scheduling, rotation, and provide escalation management for the team.
• Oversee environment monitoring response and remediation, Provide oversight and insightful leadership to the team and work toward systems integration and automation within the monitoring alerting and documentation environments.
• Develop standards of operations and procedures for day-to-day running of the environments ensuring all compliance with all company policies. Establish and enforce appropriate IT policies, processes, and procedures, aligning with industry best practices.
• Enforce, complete, and comply with all data protection policies and processes such as running disaster recovery tests and processes, ensuring compliance with system patching and vulnerability management. 
• Ensure security is a key priority for all Hosting & Cloud Services, driving timely patching and strong operational processes that protect the enterprise.
• Work closely with HCS leader in planning and delivering within the HCS budget, including forecasting to roadmap that ensures delivery of key objectives and compliance.
• Develop and maintain strong relationships with key infrastructure suppliers, influencing their strategic product roadmaps to the benefit of Hubbell.
• Define and manage to establish Service Level Agreement(s) for all HCS deployed infrastructure services.
• Implement an effective team structure that optimizes the delivery capability and output of the Hosting & Cloud Services Operations IT team, operating the team as a shared services organization capable of delivering solutions across the business.
• Collaborate effectively across all internal and external service providers to resolve Hosting & Cloud related issues in a timely manner and ensure adequate capacity to support business needs.
• Operate with efficiency and effectiveness, establishing and implementing industry standards and best practices following ITIL Processes. 
• Recruit, motivate and develop a customer focused team; establish a culture that embraces responsibility and accountability, values teamwork, encourages diversity, and delivers performance-based outcomes.
• Collaborat