Adventureland Park - Retail Manager

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Retail Manager oversees all aspects of Retail and Rentals at Adventureland Resort. This position ensures a smooth and enjoyable experience for guests, while remaining compliant with all applicable standards, policies, and regulations.

This position is responsible for the strategic planning and oversight of programs and initiatives to maximize in-park revenue across all revenue generating channels for retail and rentals.

We are currently looking for a:

 

Adventureland Park - Retail Manager

Roles & Responsibilities:

 

Supervisory Duties:

• Manage all aspects of the Retail and Rentals teams, along with any other assigned business units

• Lead by example, attitude, and as a representation of Adventureland Resorts core values
• Act as an approachable mentor and coach to all assigned team members

• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit

• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all retail and rentals positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Oversee the purchase and receiving process, and product flow through the warehouse, including purchase orders, ticketing, counts, store movement and replenishment
• Execute audits and physical inventories for the facility, along with monitor and analyze results
• Work with vendors to create and approve custom artwork and products, analyze sales and inventory reports to make informed, data-based buying decisions
• Facilitate physical inventory process of retail merchandise
• Attend trade shows to source and purchase retail merchandise, as well as negotiate pricing and freight opportunities
• Participate in the strategic planning and execution of all buying, merchandising, pricing and inventory management processes for all retail and rental operations
• Interact with guests on a face-to-face basis, answering questions, asking for feedback, and promptly addressing concerns.
• Maintain and submit accurate inventories for Retail in coordination with Revenue Director
• Assist the Revenue Director with Food and Beverage inventories, as needed
• Compare invoices with price sheets and monitor returns for credits
• Monitor POS menus throughout park to ensure pricing and items are accurate
• Ensure all Revenue areas maintain acceptable cleanliness and safety standards, as established by state and local governing agencies
• Develop working relationships with external retail vendors and suppliers
• Perform administrative duties including assisting with entering daily revenue, typing, preparing reports, and ordering supplies in coordination with revenue and park leadership
• Generate financial/operating reports and perform in-depth studies of annual sales, attendance logs, inspections, and labor costs
• Ensure compliance with all PCI related standards, policies and procedures
• Assist in other areas of park operations, as needed
• All other duties as assigned by leadership

Education & Experience:

• High School Diploma desired; Equivalent work experience