Business Office Assistant

Wage Range Salary: $22.36 - $29.00

Essential Functions:

• Provides assistance to and coverage for Patient Registration, registering and checking in patients.
• Notifies appropriate program staff of patients being seen that have special notations regarding patient accounts or eligibility.
• Verifies and determines patient insurance/alternate resource coverage, and eligibility for services. Copies all insurance cards.
• Accurately and timely enters all pertinent information into the Electronic Patient Management (EPM) system. Reviews for accuracy and completeness.
• Performs insurance follow up for billing, review aged reports, contacts carriers, corrects errors and provide documentation as needed.
• Provides scanning and clerical duties for Business Office programs including, but not limited to Laserfiche, and the EPM.
• Cross-trains and provides backup coverage for GRHWC front office secretarial staff and back office, Business Office functions.
• Answers phones, routes calls, schedules appointments and takes messages.
• Greets visitors and directs them to the appropriate person or department.
• Makes copies, collects payments, sorts and assembles information.
• Organizes and files documents according to department standards and procedures.
• Operates a variety of general office equipment, which may include, but not limited to computer, calculator, fax machine, copy machines, multi-line phone, etc. to fulfill responsibilities.
• Assists staff with client services related to patient/client records.
• Maintains patient confidentiality.
• Assists with GRHWC events.
• Performs a variety of other duties as assigned by supervisor.

Education, Experience, and Licenses:

• Requires high school diploma or GED.
• Requires two (2) years of specialized skills training in data entry, medical secretary field, billing field or closely related field.
• OR equivalent combination of education, training and experience.

Driving Requirements:

• This position may require driving.

Qualifications, Registrations, and Certifications:

• Knowledge of medical terminology and ICD-10 coding preferred.
• Requires knowledge of Electronic Patient Management System, standard office equipment such as fax machine, copy machine, visa machine, 10 key, multi-line telephone and Laserfiche.
• Must have good communication and interpersonal skills.
• Knowledge of ethical and legal requirements and restrictions pertaining to the maintenance of medical records, as well as facility policies, HIPAA and other federal regulations.
• Required to comply with company attendance standards to fulfill essential functions.
• Knowledge of and sensitivity to Native American culture required.

Environmental Factors and Conditions/Physical Requirements:

• Continually requires the ability to express or receive detailed information or important instructions through oral communication.
• Continually requires working with fingers rather than the whole hand or arm. Requires repetitive movement of wrists, hands and/or fingers. Often requires walking or moving about to accomplish tasks.
• Requires standing and/or sitting for sustained periods of time, raising objects from a lower to a higher position and/or moving objects horizontally.
• Occasionally requires lifting of up to 40 pounds.
• This position is frequently subject to inside environmental conditions which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions.
• Supports a safe work environment by performing all duties in accordance with Tribal safety policies and procedures, and Emergency Management Plan. 
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.
• May be called upon to serve as a Disaster Reservist during emergencies.
• Local travel is occasionally required. Travel outside of the state is infrequently required

Background Check:

• Candidates for this position will be subject to criminal and character background checks and may be subject to fingerprinting.