Associate Technical Sales & Solutions Engineer (Norfolk, VA)

The Elevator Pitch 

Do you thrive in fast-paced environments and enjoy hands-on technical work? Are you passionate about technology and helping customers succeed? Join Evolv’s Technical Sales & Solutions (TS&S) team as an Associate Solutions Engineer focused on deployments. In this role, you’ll be on the front lines—installing systems, training operators, and supporting go-lives—while also helping certify and train channel partners. You’ll additionally contribute to site surveys and pre-sales activities like pilots and demos. 

Evolv is a mission-driven company dedicated to making a real difference in society—saving lives and improving experiences wherever people gather. You’ll play a critical role in ensuring smooth deployments and exceptional customer experiences, bridging the gap between technical execution and customer success. 

Success in the Role: What performance outcomes will you work towards completing over the first 12 months? 

Within the First 30 days: 

• Certify: Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite. 

• Participate & Qualify: Join live customer installations to understand a real-world deployment. 

• Install Independently: By Day 30, be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards. 
  

30 Days to Three Months: 

• Troubleshooting Proficiency: Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site. 

• Training Excellence: Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment. 

• GoLive Support: Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared. 

• Deployments to Standard: Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support. 

• Own Small Deployments: By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems. 
  

Between 3 to 6 months: 

• PreSales Foundations: Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs. 

• PreSales Certification: Earn Professional Certification covering core presales activities and documentation standards. 

• Apply PreSales to Deployments: By Month Six, confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps—with a strong understanding of how presales inputs improve installation quality and customer outcomes. 
  

Between 6 to 12 Months: 

• Channel Enablement: Learn and apply channel partner certification processes for deployment:  

• Create professional installers across all Evolv products. 

• Train partners to be effective operator trainers who meet Evolv standards. 

• Field Leadership: By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications. 

• Raise the Bar: Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence. 
  

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?  

Deployment Process 

• Installation: Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards. 

• Training: Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use. 

• Go-Live Support: Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff. 
  

Travel 

• Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week. 

• Expect some nights and weekends, as many customers operate during peak event times. 
  

Physical Requirements 

• Ability to lift and position proprietary equipment, using safety gear and trained techniques for safe handling. Tasks include onloading/offloading eq