Customer Operations Specialist

Job Title

Customer Operations Specialist

Amadeus Hospitality delivers award-winning solutions which equip hotel organizations of all sizes, powered by cutting-edge technologies and constant innovation. Our organization is focused on providing our customers with the tools they need to stay laser focused on delivering exceptional guest experiences.

Are you the next Customer Operations Specialist we are looking for?

• You will support the Directors of Sales and Customer Success Teams with administrative support for customer needs.

• You will help liase with other internal departments to ensure customer needs are met and DOS/CSM’s are provided with the information needed to service, sell to and retain our customers .                                                                                                                                                        

In this role you’ll:

• Coordinate and provide information internally regarding customer invoice/billing questions.

• Create and automate reporting and dashboards for internal sales/customer success teams to measure success/areas of opportunity.

• Help ensure teams have tools to secure all renewals and retention.

• Ultimately this role is to support generation of revenue from new business and renewals by providing our internal teams tools and automation.

About the ideal candidate:                      

• Education:  Bachelor’s degree preferred

• Relevant Work Experience: 1-3 years’ experience in a related or applicable area

• Technical Competencies:

  • Computing: Microsoft Office and other applications

  • Basic math skills

  • Preferred: Salesforce reporting/analytics experience

  • Preferred: Advanced Excel experience (Vlookup, Pivot tables)

• Preferred Qualifications:

  • Good understanding or strong interest in technology and data business.  Passion for hospitality and travel industry a plus.                    

• Knowledge, Skills, and Abilities:

  • Ability to communicate effectively, both verbally and in writing.

  • Strong organizational skills with a high attention to detail.

  • Ability to analyse objectives, considers options and plans.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work from anywhere: onsite, hybrid or fully remote. 

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.