Customer Service Representative

Description

Customer Service Representative

About Us:

Premier Private Jets is a distinguished provider of comprehensive business aviation services, including Charter, Maintenance, Repair, and Overhaul (MRO) [PremierMRO], and Fixed Base Operations (FBO) [PremierFBO]. With a commitment to excellence, we ensure our clients receive unparalleled service across all divisions. 

The company is currently seeking candidates for the position of Customer Service Representative to work at our FBO in Kentucky. The Customer Service Rep. will be responsible for the overall experience of each customer who transits Premier FBO. 

Responsibilities:

• Provide assistance to customers relating to concierge service, rental cars and hotel accommodations,
• Confirm catering orders for inbound/outbound flights,
• Provide ground transportation for pilots/customers,
• Answer multi-line company switchboard and route calls accordingly
• Use Unicom communication system,
• Schedule aircraft arrivals and departures and coordinate with Line Service,
• Maintain scheduling for lobby area and conference rooms,
• Maintain serviceability of aircraft linens and dishware,
• Dispatch and receive fuel orders,
• Enter fuel and service tickets
• Service and stock office and kitchen supplies,
• Maintain security access to ramp, hangar, and offices,
• Adhere to company Policy and Procedure Manual,
• Demonstrate loyalty to company and confidentiality when dealing with and/or communicating with and/or customers, competitors, and vendors,
• Demonstrate professional and positive attitude, especially in adverse situations
• Maintains Customer Service desk in a clean, professional, safe, and organized manner.

Benefits:

• Health, vision, dental and life insurance
• Supplemental life insurance
• Long term/short term disability insurance
• Paid time off, sick days, holidays
• 401K with company match

Requirements

Qualifications:

• Must have at least 1-2 years of solid face-to-face Customer Service experience,
• College degree preferred
• Must have considerable first-class customer service skills
• Must be able to work any shift including weekends and holidays
• Must have valid Driver’s License
• Must be able to obtain airport badge/ pass background check
• Must be able to take/pass a pre-employment drug screening
• FBO experience preferred, but not required