Senior System and Operations Analyst, TPRM

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Senior System and Operations Analyst will serve as the primary system administrator and analytics lead for PayPal's Third-Party Management (TPM) program tools, supporting the First Line of Defense execution within Source to Pay (S2P). This is a role on an established team requiring deep technical expertise in risk tool administration, vendor management, operational reporting, and data analytics.

Job Description:

Essential Responsibilities:

• Oversee the end-to-end process for third-party onboarding, including sourcing activities, supplier registration, risk assessments, purchase orders, invoicing, and contract compliance.
• Act as a primary point of contact for business managers and third parties, providing expert guidance, answering questions, and advising on onboarding, risk assessment, and payment activities.
• Develop comprehensive training materials and Standard Operating Procedures (SOPs), deliver ongoing training, and facilitate change management to enhance process awareness and understanding.
• Collaborate with stakeholders to ensure timely onboarding of third-party vendors and integrate risk activities into the procure-to-pay process.
• Lead the execution of risk assessments, ongoing monitoring, and reassessments of third parties.
• Ensure compliance with policy and regulatory requirements throughout the third-party lifecycle.
• Identify and address issues impacting the third-party management program, providing effective remediation.
• Innovate and improve business processes, user experience, and systems involved in the third-party lifecycle.
• Analyze data to assess inventory health, identify trends, and provide actionable recommendations.
• Lead and mentor team members, fostering creativity and providing direction with a high degree of latitude.

Minimum Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

• 4+ years of experience in managing risk platforms, system administration, and ongoing enhancements, or equivalent experience within a risk or compliance function, third-party risk management, or business analyst with risk and controls focus

• Hands-on system administration experience with third-party risk or GRC tools (Interos, Certa, Dun & Bradstreet, ServiceNow, Coupa, Ariba/SAP, or similar platforms). Familiarity with API integrations, data flows, and system architecture concepts a pl