Product Operations Associate- Research Recruiter

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Research Coordinator (Product Operations Associate), to join our Research Operations team within our Product Optimization division. Your job will be to improve the efficiency of the Product organization by recruiting users for research and testing throughout our product development cycle. But enough about us; let’s talk about you.

You are a self-starter that shows initiative and flexibility in a fast-paced environment. You hold yourself and others accountable to meet commitments. You are an excellent communicator that anticipates and balances the needs of multiple stakeholders. You are a problem solver with project management skills and the ability to prioritize tasks and identify strategic solutions.

The Team: Research Operations was created to help athenahealth’s experience designers and product teams connect with end-users and conduct great research and testing, faster. Research Coordinators are critical to enabling the R&D organization to conduct high quality user research and testing in an efficient manner.

Job Responsibilities

• Enable product teams to connect with end-users for various research and testing activities by growing our participant pools, organizing recruiting efforts, and promoting research activities in email campaigns, newsletters, or customer events.
• Coordinate with Customer Success Management team and customers to schedule and coordinate onsite research
• Facilitate scheduling and maintain the tools and templates required for execution of research activities such as interviews, concept tests, usability tests
• Maintain screener surveys and other methods for finding users that meet specific research requirements
• Improve processes for recruiting users for research and pilot methods that enable faster recruitment, such as pre-scheduling panel participants for weekly research activities
• Understand and interpret data to assess its impact on workflows and outcomes, driving informed decision-making and continuous improvement

Typical Qualifications

• Bachelor’s degree or equivalent
• Strong oral and written communication, fluent in English
• Experience with coordination of people and processes
• Experience building and managing client relationships
• Experience maintaining processes and frameworks

Previous research recruiting and scheduling (preferred)

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

Our size makes a difference, too: W<