Customer Care Representative

Company Description

Hobart Brothers LLC, an Illinois Tool Works Company within the Welding Group, is a recognized leader in the manufacturing and distribution of welding consumables worldwide. We create customer success in metal fabrication around the world. Safety, quality, and productivity is the core of successfully meeting our customer requirements for products used in vehicles, ships, bridges, dams, railcars, etc.  Our core values are integrity, respect, trust, shared risks, and simplicity.

Job Description

This position will support our domestic distributors, ITW sales personnel and end users by providing solutions to inquiries involving Hobart Brothers product offerings or services.  Must have and maintain a positive and enthusiastic attitude. 

Essential Functions:

• Internally, collaborate with our market facing teams, warehouses, and business  units to meet customer needs. 
• Work effectively with the business units to promote our products to distributors and customers. 
• Provide timely and constructive customer feedback received to the appropriate people. 
• Work well within the Customer Support team to identify improvement projects.
• Handling calls, faxes and emails, quotes, product recommendations.
• Customer order entry and maintenance in MS D365 as well as backorder review.
• Processing customer returns.
• EDI order monitoring and maintenance.
• Account management for assigned accounts.

Qualifications

• Possess a high school diploma or GED.
• Minimum 5 years of directly related job experience in customer service specialization. 
• Excellent verbal and written communication skills.
• Previous experience in a customer service environment where much of the role required taking in-bound phone calls.
• D365 system knowledge & order entry experience preferred.
• Demonstrated ability to multi-task.
• Welding product and process knowledge is a plus but will train.
• A positive and enthusiastic attitude. Self-motivated, with a desire to help the customer find the welding solution that is right for them.
• Ability to make sound customer-oriented decisions in a fast-paced environment.
• Desire to continue to grow professionally through experiences exposure, and focused training.
• Requires strong interpersonal skills.
• Must be a team player who possess an excellent attitude.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Internal candidates must notify their manager.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.