Senior Manager, Product & Technology Portfolio Management

Senior Manager, Product & Technology Portfolio Management – New York, NY (Hybrid)

Do you excel in Portfolio Management within product and technology? Are you ready to support the enterprise technology investment prioritization? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Senior Manager, Product & Technology Portfolio Management!

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Western Union powers your pursuit. 

In this pivotal role, the Product & Technology Portfolio Manager on the Global Portfolio Management team is responsible for supporting enterprise technology investment prioritization, cross-team planning orchestration and alignment, PDLC processes and controls, and data and reporting activities, partnering closely with Product, Business Sponsors, Program/Project Management, Engineering, Finance, and the Agile Tools Enablement team, in the enablement of quality portfolio management and governance.

This is a strategic and operational role that will help a specific portfolio’s leadership (Product and Technology heads) effectively plan, prioritize, and administer their development roadmap, while ensuring adherence to enterprise requirements around prioritization, PDLC, resource management, and more. This role requires a candidate with strong accountability in a complex and evolving environment. Cross-functional communication and management skills at the senior stakeholder level are paramount. The Portfolio Manager is required to understand, guide, and manage (and hold accountable) the expectations of Product, Technology, Project Management, Finance, and Business Stakeholders as it relates to the planning, prioritization, and management of ongoing technology projects.

Blending strategy and tactics, the ideal candidate is able support product leadership with articulating their portfolio strategy in business and technical terms, while governing product, project, and technology managers on tactical processes related to PDLC, work estimations, time sheet accuracy, status reporting, and more. This role will help deliver on our commitment to “measure what matters” and govern the enterprise portfolio through effective data management and reporting from golden source systems. The ideal candidate will help us realize our strategy in managing the portfolio using unobjective data over anecdotal evidence. This requires dedication to relentless data stewardship, attention to detail, and commitment to leverage (and build) reporting that proves the portfolio narrative using system generated information.

Role Responsibilities

• Administer the intake, triage, and prioritization of new ideas/initiatives within the Global Portfolio Management organization.
• Create, maintain, and lead key operating cadences associated with portfolio planning, prioritization and governance.
• Partner with Product, PMO, and Engineering to drive investments through the PDLC process and increase the amount of “shovel ready” work in the enterprise backlog.
• Drive process creation, documentation, and optimization for investment intake, planning, and prioritization functions as well as associated dependency functions.
• Govern Product and Technology leaders to align roadmaps to the enterprise portfolio process and systems, and ensure systematic data reflects updates from the ground.
• Lead annual, quarterly, and continuous planning processes for your portfolio, and in close partnership / alignment with cross-team leaders across Product, PMO, and Engineering.
• Drive the design, creation, and distribution of monthly and quarterly business readouts to Executive Leadership (e.g., Monthly Business Reviews)
• Serve as the systematic (e.g. Jira) data steward for your portfolio, ensuring project statuses, estimates, actuals, and other key metadata, are updated by respective stakeholders (Product, PMs, etc.) on an ongoing basis.
• Support the evolution of portfolio and business management reporting capabilities by providing new and value-add requirements to our tools team.
• Manage your portfolio’s operational reporting process and design effective timelines and process steps to ensure reports are distributed timely, accurately and often.
• Support portfolio governance and controls processes by following up with key stakeholders accountable for responding to reporting findings.
• Train reporting consumers on t