Field Service Engineer

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. Apply now and make our success story yours too!

SUMMARY

 

The Field Service Engineering is responsible for performing troubleshooting, repair, and preventive maintenance of Pfeiffer CMS equipment installed at the customer site.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Exercise of judgment, discretion, and tact in all business matters and business relationships is required.  Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.  The organization’s leadership promotes collaborative problem solving in both formal and informal work teams.  Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline-oriented and able to multi-task.  Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

 

Supervisory Responsibilities

None

 

Duties 

 

1. Shift Times
   1. Monday - Friday 8:00 am to 5:00 pm (Must be willing to work additional hours if needed)
2. Uses a wide range of hand and power tools, measuring devices, and meters, to install, test, troubleshoot, and repair CMS equipment. 
3. Responsible for performing basic on-site PMs and responding to alarms, as needed.
4. Qualifying and verifying the equipment is back in the same or better condition as before maintenance.
5. Exercise and utilize 5S principles.
6. Follow standard operating procedures and accurately fill out required check sheets.
7. Prepare reports on customer support issues and escalate to local FAE or Product Engineering/Applications team.
8. Provide daily passdown information and updates to customers as necessary.
9. Successfully complete proactive daily walkthrough inspections
10. Ability to multi-task and prioritize workload with input from FAE and customer.
11. Work safely and always be willing to stop and ask, as needed.
12. Ability to work and be successful in stressful working conditions.
13. Develop and discuss with customer a POA (Plan of Action) for each repair or PM.
14. Responsible for installation, upgrade, troubleshooting and repair of all a models of complex contamination management systems at the customer site.

 

Additional tasks related to Pfeiffer Vacuum’s install base may be requested by customer (if appropriate and safe for the FSE to complete)

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing/pulling.  Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy.   Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated