Technical Account Manager - Data Center

Job Req ID: 27233

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Supermicro Computer, Inc. is looking for an initiative-taking and technically adept Technical Account Manager (TAM) to support our enterprise customers in the data center space. As a TAM, you will function as a strategic advisor and advocate for your clients, ensuring they receive maximum value from our solutions. You will bridge the gap between technical support, engineering, and customer success to deliver a seamless experience.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

Sales and Strategy

• Drive opportunities and deals as a technical sales lead.
• Oversee pre-sales deals, engaging Solution Architects and Post-Sales Team as needed.
• Develop proposals and collaborate with pre-sales engineering teams.
• Articulate business and technical strategy in customer meetings.
• Qualify designs and produce technical architecture documentation.
• Serve as design authority for key accounts.

Customer Engagement and Enablement

• Drive collaboration with sales and solution architects during pre-sales and renewal cycles.
• Lead customer enablement initiatives, including training sessions and workshops.
• Function as the primary technical liaison for data center clients, understanding their infrastructure and challenges.
• Develop and execute customer success plans aligned with business objectives.
• Conduct regular account reviews, monitor service delivery, and ensure SLA compliance.
• Identify and capitalize on opportunities for upsell, cross-sell, and service optimization.
• Represent the voice of the customer in internal strategy meetings.

Technical Support and Implementation

• Oversee technical onboarding, deployment planning, and post-implementation support.
• Resolve technical issues and escalate as needed by coordinating with internal teams.
• Support incident and problem management processes, including root cause analysis.
• Maintain comprehensive documentation of customer environments and interactions.

Innovation and Collaboration

• Advise customers on innovation opportunities by tracking industry trends and emerging technologies.
• Design enterprise-scale, mission-critical projects.
• Recommend future technology and services in collaboration with peers.
• Stay updated with current and future technologies by engaging with vendor partners.

Qualifications:

Required Qualifications:

Education & Experience

• 5+ years of experience in technical account management, customer success, or solutions engineering in data center environments.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).
• Relevant industry certifications (e.g., Cisco, VMware, AWS, Azure) strongly preferred.

Technical Skills

• Strong understanding of data center infrastructure: servers, storage, networking, virtualization, and power/cooling systems.
• Familiarity with enterprise hardware (e.g., Cisco, Dell, HPE), virtualization platforms (e.g., VMware, Hyper-V), and cloud services (e.g., AWS, Azure).
• Experience with monitoring and management tools (e.g., DCIM, SNMP, SolarWinds).
• Ability to troubleshoot complex technical issues and coordinate resolution across teams.

Soft Skills

• Excellent communication and presentation skills, with experience engaging executive-level stakeholders and a customer-first mindset.
• Strong organizational and project management abilities.
• Ability to manage multiple accounts and priorities simultaneously.
• Strategic thinking with a focus on long-term customer success.
• Ability to develop and maintain client engagements/relationships.
• Demonstrable ability to provide input into commercial/technical documents and to develop solution specific business cases.