Compliance Product Senior Officer I - US Retail Bank Payments

Serves as a senior function/business/product compliance risk officer for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework. Primary responsibilities include monitoring compliance risk behaviors, providing day-to-day Compliance advice relating to operations, financial requirements, and guidance on the supported function/business/product and the associated regulatory rules/laws and interpretation on internal policies and procedures.

This critical role will interface with business teams responsible for managing the United States Retail Bank Payment Services within the U.S. Personal Bank, including check payments and electronic funds transfers such as, ACH, ATMs, Debit Cards, Wires, Mobile Check Deposits, Real Time Payments, Mobile Wallets and associated payment networks such as Zelle, NACHA and MasterCard.  The ideal candidate will bring a demonstrated proficiency with compliance program management in the consumer payment space and effective participation in cross-functional projects, and an ability to work with multi-disciplinary teams from a variety of businesses and functions.  This role will also interface with the ICRM horizontal teams including Privacy, AML & Sanctions as needed, to bring produce level knowledge to ICRM initiatives and projects.  The candidate should have knowledge of the laws, regulations and Citi policies that cover and impact Retail Bank products, services, and operations.

Responsibilities:

• Designing, developing, delivering and maintaining best-in-class Compliance, programs, policies and practices for ICRM. Translates ICRM strategy and goals across Citi’s clients, products and geographies in a succinct and clear manner; provide direction and guidance on the programs.
• Serving as a subject matter expert on Citi’s Compliance programs. Provides expert guidance on function/business/product regulations on a real-time basis to manage compliance risk.
• Assisting with regulatory inquiries and/or examinations. This may include coordination with regulators and other parties. Managing strategy and responses to regulatory examinations, reviews and inquiries, internal and external investigations, as well as compliance testing and audit.
• Supporting the function/business/product teams in performing timely compliance reviews of new products.
• Assisting in the development and administration of Compliance training for the supported function/business/product.
• Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the supported function/business/product.
• Staying abreast of regulatory developments, including new laws, regulations, rules, and interpretations or guidance relating to the supported function/business/product, as well as enforcement actions at other institutions.
• Analyzing and scoping the impact of new and complex regulatory developments across senior function/business/product, including cross-border impact.
• Participating in industry groups and trade association working groups or other forums.
• Leading initiatives and managing high-impact special project work streams with a results-driven focus to deliver solutions, including coordinating the implementation of new regulatory requirements.
• Designing and lead compliance and control reviews.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Additional duties as assigned.

Qualifications:

• Expertise of Compliance laws, rules, regulations, risks and typologies.
• Knowledge of Compliance laws, rules, regulations, risks and typologies including broad knowledge of consumer protection regulations, such as Reg CC, Reg, DD, Reg E, Reg D, Reg. Z, Reg. O and FDIC insurance regulations, as well as Privacy, Fair Lending la