Junior IT Specialist

About the opportunity

Contentful is growing! We are on the search for a Junior IT Specialist who will provide on-site technical support to our Denver office and global employees alike. While a few folks have PCs, we are predominantly an Apple environment. This role will provide assistance with various Apple products - installing, repairing, and providing preventative maintenance of workstations and related software/hardware. In addition, this position is expected to provide a high level of customer service while being able to resolve issues in a timely manner.

What to expect?

• Onsite full time - In person presence for our Denver office is required
• 1st and 2nd level support for IT related topics i.e. user hardware support, password resets, access requests
• Support for different IT systems like video conferencing (Zoom), printers (Konica Minolta), Networking equipment (Meraki)
• Solving ticket requests (Jira ServiceDesk)
• AV Support for events and audio/video equipment (Crestron, Zoom)
• Hardware preparation, inventory management, and maintenance (Apple, Lenovo, Logitech)  
• Employee onboarding and offboarding (once a week employee onboarding session, account creation, account closing)
• Train non-technical customers on tools such as Atlassian, GSuite, Zoom, Slack, Okta, 1Password

What you need to be successful?

• 0-2 years experience in technical support
• Apple product experience, Microsoft Windows too. Linux is a plus.
• Basic understanding of wired and wireless networks
• Know your way around AV technology; Projectors, screens and cabling
• SaaS experience
• VoIP experience
• Creative and motivated to find solutions for future requirements
• Attention to detail with a problem-solving approach
• Demonstrate excellent writing skills

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days
• Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
• Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
• Use your physical fitness budget to get away from your desk and support your physical wellness
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: $67,000 to $71,500

[This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards in accordance with the terms of Contentful’s variable compensation plans.]

#LI-ONSITE #LI-SD2

Who are we?

Contentful is the leading content platform that powers digital experiences for over 30% of the Fortune 500 companies and thousands of global brands. Our platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Shopify, Staples, Atlassian, Electronic Arts, Chanel, Roche, Vodafone use Contentful to build their mobile and web products, voice-controlled apps and more. 

We’re growing rapidly and we have secured over $330 million in funding from top-tier partners such as Tiger Global, Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 750 people from 70 nations contribute their energy and creativity to Contentful, working from hubs