Airport Operations Crew

 

 

Position Title: Airport Operations Crew (HPN)

 

Position Summary: 

The Airport Operations Crew provides award-winning customer service to Customers in the airport. The Crewmember checks in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed.  Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.  This position may be part-time or full-time based on operational needs at the time of offer. 

 

Essential Functions: 

• Provide exceptional customer service
• Conduct check-in process for Customers via computer 
• Verify Customers’ personal identification  

• Tag, lift, and handle Customer luggage 
• Announce flight arrivals, departures, and pre-boarding information via the public address system 
• Communicate with our Customers to keep them constantly informed 
• Offer ancillary products to our Customers such as “even more speed” and “even more space” 
• Coordinate various duties with coworkers and other departments to ensure proper handling of Customers  

• Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor 
• Operation of airport equipment, e.g. customer enplaning/deplaning equipment such as Jet bridge, Turbo way, airstairs, etc. 
• Assist Customers with special needs, e.g. Customers who need assistance in boarding  
• Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.) 
• Other duties as assigned  

 

Minimum Experience and Qualifications: 

• High School Diploma or General Education Development (GED) Diploma 
• At least eighteen (18) years old 
• One (1) year of customer service, volunteer experience or sales experience  
• Strong interpersonal and listening skills  

• Complete fluency in written and spoken English 
• Successfully complete a customer service assessment  
• Must be able to adhere to JetBlue Uniform Policy Manual Standards  
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends 
• Experience using a mouse, computer, keyboard and basic word processing, email and office applications 

• Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements 
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge 
• Experience performing under pressure and within fixed time constraints 
• Available for occasional overnight travel (10%)
• Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards 
• Depending on location, may need to acquire and maintain a United States Customs Clearance 

• Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools 
• Legally eligible to work in the country in which the position is located 
• Pass a pre-employment drug test
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

 

Preferred Experience and Qualifications: 

• Two (2) years customer service, volunteer experience or sales experience  

• Knowledge of customer service principles and practices strongly  
• Experience working with various forms of payment (cash, credit cards, traveler's checks, etc.) 
• Previous airline experience  
• Bilingual skills 

 

Crewmember Expectations:  

• Regular attendance and punctuality   
• Ability to work flexible hours including holidays/ weekends/ and overnight shifts 
• Able to make occasional trips to other locations for training or temporary assignment 
• Able to maintain a professional appearance 
• When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft 

• Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun 
• Promote JetBlue’s #1 value of safety as a Safety Ambassad