Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. We are looking to hire a Business Experience Planning & Administrative Specialist within the AML Chief of Staff Office. This role will be supporting the Senior Leadership Team within PNC's AML organization.

Job Responsibilities:
• Coordinate logistics effectively and in a high-quality professional manner for multiple leaders simultaneously, including calendar management using Microsoft Outlook, meeting scheduling, travel booking, and expense report submission.
• Support department onboarding processes with a keen attention to detail, including system access, equipment placements, seat assignments, and communications.
• Build and maintain professional Excel spreadsheets that may require creating accurate formulas, graphs, and pivot tables.

Preferred Skills:
• 2+ years of previous experience working as a coordinator, administrative assistant, or executive assistant.
• Experience supporting multiple people from an administrative standpoint, including maintaining calendars and scheduling travel.
• Prior experience working within Excel, including building spreadsheets, using pivot tables, charts, and formulas.
• Must possess strong attention to detail and organizational skills.

This position is primarily based in a PNC location. Preferred locations are listed on the posting. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.

Job Description

• Provides support and assistance for implementation and/or administrative efforts for line of business initiatives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Identifies more complex problems and provides advice and resolution in support of line of business initiatives.
• Partners with other departments or other functional areas in support of line of business initiatives.
• Independently provides data collection, research and reporting for assigned line of business initiatives.
• Recommends and delivers best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures<