Maintenance Engineer II (2nd Shift)

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Maintenance Engineer is to maintain the hotel's customer and heart of house areas in accordance with brand standards by performing preventative maintenance and repairs as necessary

   

Unique.  Stylish.  Entirely Radisson Blu.   Upper Upscale by industry definition.  First class in any other language.  High on design and style, all wrapped up in a Yes I Can! Attitude.  The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The Maintenance Engineer II supports the general maintenance of the hotel. Areas of responsibility include:  painting, pools, flooring, doors, heating/cooling units, other general upkeep, and additional duties as assigned.

Key Responsibilities

The Maintenance Engineer supports the general maintenance of the hotel. Areas of responsibility include: painting, pools, flooring, doors, heating / cooling units, other general upkeep, and additional duties as assigned. Other duties include: 

• Responding to both customer and hotel staff reports of non-functioning equipment immediately

• Providing value added service to guests by doing whatever reasonable and possible to meet or exceed customer expectations

• Maintaining problem log book to record the equipment in need of repair and prioritizing efforts accordingly

• Reporting any hazards or injuries in the department or hotel and taking immediate action to correct

• Communicating effectively with guests, co-workers and supervisors

• Working with outside contractors as necessary to assist them in performing maintenance or construction projects

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

• Ideal candidate will have a minimum of 4+years of general facility maintenance experience, preferably within the hospitality industry

• Must have a valid driver’s license and be able to successfully pass a driving record check

• Strong verbal, written and interpersonal skills