Patient Financial Advocate

Current Saint Francis Colleagues - Please click HERE to login and apply.

JOB SUMMARY

The duties of the Patient Financial Advocate include the core duties of the Financial Counselor (seen below), in addition to case management of uninsured patients from in room screening, to eligibility and enrollment in applicable government programs and other reimbursement programs. The Patient financial Advocate will closely follow open cases and file appropriate paperwork, appear in hearings, and assist patients with their financial needs. The Patient Financial Advocate will also be required by Saint Francis and the state
of Missouri to maintain training and certification. The Patient Financial Advocate is responsible for the efficient and successful counseling of patients who have been identified to have specific financial needs. The Patient Financial Advocate will provide patients with available financial options including financial liability, payment and pre-payment plans, financial assistance, HSF loans and other payment options. The Patient Financial Advocate will be responsible for managing and administering the Financial Assistance Program. Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Healthcare System. Constantly works with and maintains restricted or confidential information for many sources within the Medical Center. Any and all duties as assigned by Manager and/or Director.

JOB DETAILS AND REQUIREMENTS

Hours: Monday-Friday 8:00am-4:30pm

Education:

- High school graduate or equivalent- required

- Bachelor's degree in Business, Healthcare, or other relevant area- preferred

  

Experience:

- Minimum of three (3) years healthcare, finance, business, call center, or customer service experience- required

Knowledge & Skills:

Knowledge of Fair Debt and Credit Act preferred.

ADDITIONAL INFORMATION

Why Work at Saint Francis?

Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12‑bed hospital has grown into the region’s leading healthcare system—recognized nationally for exceptional quality, safety, and patient experience.

Today, Saint Francis serves more than 715,000 people across five states. With a 306‑bed Medical Center, nearly 3,000 team members, and over 300 providers, Saint Francis is not only the largest healthcare system between St. Louis and Memphis—it’s a powerful economic anchor for the communities it serves.

You’ll find more than 50 specialties, the region’s only Level III Emergency and Trauma Center, and southeast Missouri’s first Level III NICU. The system’s employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area’s primary care providers.

 

A Mission That Matters

At Saint Francis, you’re not just doing a job - you’re part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.

Mission

To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.

Vision

To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.

 

Values You Can Feel Every Day

• Integrity: Doing what’s right, even when no one is watching

• Stewardship: Managing resources wisely for the future

• Faith: Believing in a purpose greater than ourselves

• Hope: Lifting up those who feel discouraged

• Joy: Serving others with a grateful, happy heart

• Compassion: Seeing others through Christ's eyes

• Excellence: Always striving to be the best

• Dignity: Respecting human life from beginning to end