Sales Associate I

Job Title: Sales Associate
Sales / Robotics
Reports to: Associate Director, Service Sales & Customer Support
Location: *Remote in U.S.

*Must reside in one of the following states: CA, CT, IL, MD, NJ, NY, VA or Washington DC

FLSA Classification: Non-Exempt 

About Us
Opentrons Labworks, Inc., is a disruptive life science company leveraging its integrated lab platform to supercharge the pace of innovation in research and healthcare. Opentrons Labworks is the parent company to business units Opentrons Robotics and Neochromosome. Through Opentrons Robotics, thousands of institutions are automating R&D operations with flexible, easy-to-use liquid handling lab robots. Through Neochromosome, biopharma and biotech at large can benefit from our world-class genome-scale cell engineering solutions. 

We provide excellent benefits, competitive compensation, equity packages, and opportunities for growth. If you are looking for your next exciting opportunity, come join us! Learn more on our Careers Website.

About the Role
Opentrons is at a pivotal moment of immense growth and impact as we continue to bring our affordable, open source automation platform to biologists & the global scientific community.  We are looking for a Sales Associate to help facilitate the sales process and support the sales organization by creating sales proposals and quotes, processing sales orders, keeping our CRM up-to-date, help manage our e-commerce platform and answer basic customer inquiries. Ultimately, our Sales Associates help our Automation Sales Executives do their job better, which ultimately allows our customers to become more productive in their labs through increased automation capacity.

The Sales Associate is solution-oriented, customer-centric and will interact on a regular basis with key internal stakeholders (sales team/sales management, commercial, supply chain, accounts payable/receivable, etc.) to deliver best in class customer service. The Sales Associate will support the order-to-cash process while improving processes internally and externally. An immediate focus will be executing speedy order processing and email confirmation with lead times to both new and existing customers.

The Sales Associate role is an entry level position with a career path in the Opentrons Sales organization.

This role will be remote with the option to visit the office in NYC. The Sales Associate role will report to the Associate Director, Service Sales & Customer Support.

What You Would Do

• Performs accurate and timely entry of customer selection into order processing system (Salesforce). Calculate and enter initial pricing at the time of order creation.

• Identify and escalate gaps in company and customer ordering information with appropriate level of urgency. Research shortages and provide accurate details of all shortage issues.

• Monitor orders using system reports and communicate progress to leadership. Proactively communicate to resolve discrepancies in up-front data preventing accurate or timely order entry.

• Monitor and track customer orders to meet material lead times and ensure on-time delivery.

• Interact with internal and external customers daily through clear and concise written and oral communication.

• Resolve sales order issues, such as tax validations, and delivery issues such as tracking.

• Communicate updates to clients regarding order status.

• Act as a customer liaison with the appropriate internal departments.

• Institutes appropriate service level response and prioritization based upon strategic customer value by balancing customer expectations within Opentrons policies and procedures.

• Complete internal education classes on and get certified on Opentrons product, applications, sales process, and sales presentations. 

• Responsible for setting up and maintaining web accounts in Customer eCommerce Portal; also responsible for updating and maintaining contact information in NetSuite, relating to customer and customer/material content.

• Monitors the referral pipeline and maintains up-to-date CRM hygiene.