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Job Description

About the role:

The Director, Sales Operations will be an integral member of the GIBU Leadership Team responsible for driving commercial excellence within the GIBU. They are responsible for driving GIBU strategic priorities, providing operational oversight, and strengthening capabilities that contribute to the GIBU’s business performance, operational excellence, and culture. The Director, Sales Operations will partner with GIBU Leadership and cross functional teams to identify needs and gather input in order to drive excellence and efficiency for GIBU sales team. This is inclusive of the IBD Sales Team, the Rare Sales Team, and the Key Account Management Team.  They will be responsible for leading business process improvements and sales reporting improvements within the GIBU and for identifying opportunities to enhance and leverage best practices based on internal and external benchmarks. This individual will also be responsible for monitoring industry leading practices and evolving trends and drive appropriate adoption within the GIBU.

How you will contribute:

• Oversee development and deployment of GIBU sales excellence and effectiveness capabilities aligned with Takeda’s GIBU objectives, including but not limited to:

  • Sales reporting

  • Incentive Compensation

  • Data & Information Management

  • Sales Resource Deployment, Analytics & Reporting

  • Field Technology & Mobility

  • Field Support Business Operations 

  • Compliance Operations & Congress Portfolio Strategy 

  • Budget Management

  • Communications

• Lead a team of individuals who will drive business process improvements within the GIBU.

•  Oversee the field sales reporting, key account management models, and operational excellence.

•  Oversee the GIBU best practices for field analytics, reporting and CRM tools to support field sales strategy. Look to define new KPIs aligned to current engagement frameworks and channels.

• Accountable for the SFE Leads who define and deploy the future engagement models for field teams developing a mindset for multi-channel orchestration.

• Oversees strategy, planning, and execution of GIBU-wide events (e.g. annual all employee meeting) 

• Partners with Communications to ensure alignment of culture and people initiatives to GIBU KPIs and priorities (e.g. Town Halls)

• Leads and guides key GIBU initiatives, including development of work plans, budgets, risk mitigation, and support strategies.

• Owns the budget management for the GIBU franchise and function teams.

• Responsible for the sales support to the Head of the GIBU team to enable them to execute cross-brand strategic projects and initiatives.

• Lead SFEs to perform deep analysis and synthesis of information provided by the Analytics and Insights teams, develop action plan and oversight of ensuring data and reflective of the market and supports market development opportunities working with Sales Leaders to translate the data into actionable plans with defined business outcomes.

• Takes measures to identify the strengths, developmental opportunities, and career goals of each team member.

• Provides effective, and ongoing, coaching that enables the growth and development of each team member, and enlists performance management measures when necessary.

• Challenges, holds accountable, and demonstrates measurable growth and development of their highest performing/highest potential team members.