Entrance Attendant Leader

Job Summary

Entrance Attendant Leader functions in the Entrance Attendant role as well as assists with scheduling, coverage, problem solving and training. Entrance Attendants direct traffic flow and provides assistance at the Hospital Entrances. They help with wheel chairs and scooters as needed along with way-finding and assistance to the patient/family's destination.

Essential Functions

• Leader Duties: Assist Supervisor / Manager with team scheduling and coverage. Participate in hiring interviews as needed. Support problem solving and giving direction to the team when Supervisor/Manager is not present. Train all new Entrance Team members.
• Present an excellent first impression to all customers by greeting promptly with a warm and friendly reception.
  a. Provide Hospital way-finding for patients and visitors.
  b. Support patient, family, guest information needs, including appropriate hospital resources to assist in problem resolution.
  c. Maintain a clean and tidy entrance space, inside and outside the door.
  d. Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.
• Perform Service Recovery and conflict resolution for unhappy guests. Work with Service Excellence to support positive outcomes and resolution to customer needs.
• Assist patients and families in and out of their vehicles as needed at the hospital entrances.
• Assist with Lost and Found services as needed.
• Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed.
• Assist with cab, bus vouchers and other transportation as needed.
• Utilize effective communication skills to incorporate specific age, culture and developmental needs.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

Required

• High School Diploma
• Completion of department based training with demonstrated competence.
• Demonstrated leadership experience and superior interpersonal skills.

Preferred

• CRT-Basic Life Support (BLS) - AHA American Heart Association
• CRT-Basic Life Support (BLS) - ARC American Red Cross

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

Primary Location

SITE - Farmington Hills Hospital- 28050 Grand River Ave - Farmington Hills

Department Name

Hospitality - Farmington Hills

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

9:00 a.m. to 5:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free