Outbound Principal Product Manager - Workday AI

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Join the AI Agent Engineering team, where we're pioneering HR & Finance AI Agents that deeply integrate within the Workday suite. Be part of an innovative, agile force architecting intelligent agents that will transform our customers' workday.
Built for speed, Illuminate is a product org laser-focused on driving Workday's top AI priorities while reducing barriers to delivery.
Priorities for the Illuminate Team:
Drive adoption and scale of Accelerate & Assist features across the WD product suite;
Rapidly build and deploy our first AI agents, using our unified platform;
Deliver our an Agent System of Record.
To drive velocity and efficiency, Illuminate provides single-threaded ownership of AI product strategy and technical direction, while actively partnering with key P&T and GTM teams for alignment and execution at scale.

About the Role

We are looking for an experienced Principal Product Manager to join our Outbound Product team for Illuminate. As we look across AI and agentic development happening all across our Finance and HR ecosystem, our outbound team will interface directly with customers, marketing, sales, CX and more drive awareness of our Illuminate AI efforts, create scalable methods to bring insights back to the product development teams, and craft strategy for the road head. Working closely with product and engineering teams, you will enable customers and partners to take the fullest advantage of our offerings. You are passionate about always making the customer experience positive and unwilling to allow product challenges to impact them negatively.

Key Responsibilities:

• Spend a lot of time with customers validating our solutions, doing discovery work and ensuring we are prioritizing the right customer problems as you foster a strong customer community

• Be the product champion externally, and voice of the customer internally

• Lead through influence and apply strategic understanding of the company's big picture, articulating a compelling vision for AI agents and their role in evolving our customers' workdays.

• Manage Early Adopter programs across multiple AI initiatives to ensure customer value, referenceability, critical lessons, and risk mitigation

• Collaborate with development teams in flight to validate value for customers, drive adoption, and enable the field, CX, implementers on our AI work

• Fuel our go to market approach with evolving market and customer feedback

• Communicate new capabilities to various audiences clearly and in an understandable way for them

• Participate in customer-facing situations and user conferences as a product expert

• Support our partner ecosystem as they go on the AI journey alongside Workday

• Work with the product teams to identify value outcomes and measurable metrics to quantify the value of our AI investments

About You

Basic Qualifications

• 7+ years of pro