Technical Customer Support Engineer - US and Canada

Sécheron Hasler Group continues the Swiss tradition of over 140 years in the field of railway technology. We are a leading global supplier of electrical and electronic safety components and solutions and traction power systems for the railway industry and also provide solutions for renewable energy, DC grid, and other industrial systems. The name Sécheron Hasler Group is a worldwide synonym for Swiss Quality and represents a leading reference for state-of-the-art products supplied to the market.

With more than 1 300 employees worldwide, we are wherever our customers are around the globe, supplying products approved in our customers’ countries or markets and deliver supply chain and customer services locally. The head office of Sécheron is located in Geneva, Switzerland. For the extension of our team, we are seeking to hire in Pittsburgh a dynamic and motivated Technical Customer Support Engineer.

In this role, you will:

• Dive deep into customer specifications and collaborate closely with Sécheron HQ in Geneva, Switzerland to select the perfect product fit
• Analyze unique customer requirements, providing expert technical guidance
• Extend unparalleled support to our local Sécheron sales representative, empowering them with technical insights
• Bridge the gap between our customers and the Geneva Office, effectively communicating technical details and needs
• Deliver outstanding after-sales and quality support, ensuring customer satisfaction remains our top priority.

As our ideal candidate (all genders), you

• Hold an University degree in electrical, electromechanical or micro-engineering
• Have minimum five years' successful experience as technical customer support in the field of railway or power electrical
• Are an English native speaker (other foreign language knowledge is a benefit)
• Are capable to create strong relationships with customers
• Consider yourself as customer-oriented, autonomous, dynamic, flexible and focused on results

In this position, you will travel around 10%.

What we offer

We have flat hierarchies and direct communication between departments and levels of management is encouraged. This enables us to make decisions quickly.

We give our employees total responsibility for their job tasks. All employees are encouraged to take initiatives and contribute to the company’s operational excellence and have ample opportunities to achieve their personal and career growth objectives.

How to apply

Do you have a positive attitude and an entrepreneurial spirit? Are you seeking a challenging and rewarding international work environment? If this sounds like you, please send us your CV. We look forward to receiving your application.

Sécheron Hasler Group is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Requirements