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Watch Officer – Operations Support
Agile DefenseFort Huachuca, AZ, United Statesfull_timeVerifiedPosted 12 Nov 2025
About the role
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
Requisition #: 928
Job Title: Watch Officer – Operations Support
Location: 2140 Cushing St Fort Huachuca, Arizona 85613
Clearance Level: Active DoD - Secret
Required Certification(s): · Comptia A+
Summary:We are seeking a skilled and motivated Watch Officer to support 24/7 operational oversight, maintenance, and coordination for Global Cyber Center (GCC) managed services across both unclassified and classified Defense Information Network – Army (DODIN-A) environments. The selected candidate will play a critical role in ensuring continuous operational availability, timely incident response, and synchronized service delivery through comprehensive coordination with internal and external stakeholders. This position requires knowledge of network operations, analytical skills, and the ability to work in a fast-paced mission-critical environment.
Job Duties and Responsibilities
•Operational Oversight & Coordination:oProvide round-the-clock operational monitoring and oversight for all GCC-managed services.oEnsure seamless coordination of operational activities and situational awareness across the DODIN-A terrain.
•Issue Management:oTrack, escalate, and remediate network and system issues that may impact mission capabilities.oReport all operational issues from identification through closure, maintaining detailed documentation and communication throughout the lifecycle.
•Service Interruption Management:oCoordinate, manage, and disclose all Authorized Service Interruptions (ASIs), maintenance events, and capability upgrades related to GCC-managed networks and services.
•Visualization & Reporting:oDevelop and manage NETCOP and Network Visualization/Utilization dashboards that provide a comprehensive view of the operational status of all DODIN-A services.oCollaborate with Web Services teams to design and maintain operational dashboards and visual analytics tools, including but not limited to U-SIEM, AESMP, and asset management views.
•Stakeholder Collaboration:oServe as a liaison with DISA, NETCOM, ARCYBER, and 7th Signal Command (7SC) to maintain a synchronized operational picture.oTroubleshoot cross-provider issues and coordinate collaborative remediation efforts to support uninterrupted mission execution for the Warfighter.
Additional Skills & Qualifications
•Experience in DoD network operations and familiarity with GCC-managed services.•Knowledge of network monitoring, issue resolution processes, and operational reporting.•Ability to create and manage dashboards and common operational pictures.•Proven experience coordinating with multiple stakeholders in a high-tempo operational environment.•Excellent communication, documentation, and analytical skills.•Familiarity with tools such as U-SIEM, AESMP, and other operational support systems is highly desirable.
WORKING CONDITIONS
Environmental Conditions· Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Strength Demands· Light – 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.
Physical Requirements· Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays tru
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
Requisition #: 928
Job Title: Watch Officer – Operations Support
Location: 2140 Cushing St Fort Huachuca, Arizona 85613
Clearance Level: Active DoD - Secret
Required Certification(s): · Comptia A+
Summary:We are seeking a skilled and motivated Watch Officer to support 24/7 operational oversight, maintenance, and coordination for Global Cyber Center (GCC) managed services across both unclassified and classified Defense Information Network – Army (DODIN-A) environments. The selected candidate will play a critical role in ensuring continuous operational availability, timely incident response, and synchronized service delivery through comprehensive coordination with internal and external stakeholders. This position requires knowledge of network operations, analytical skills, and the ability to work in a fast-paced mission-critical environment.
Job Duties and Responsibilities
•Operational Oversight & Coordination:oProvide round-the-clock operational monitoring and oversight for all GCC-managed services.oEnsure seamless coordination of operational activities and situational awareness across the DODIN-A terrain.
•Issue Management:oTrack, escalate, and remediate network and system issues that may impact mission capabilities.oReport all operational issues from identification through closure, maintaining detailed documentation and communication throughout the lifecycle.
•Service Interruption Management:oCoordinate, manage, and disclose all Authorized Service Interruptions (ASIs), maintenance events, and capability upgrades related to GCC-managed networks and services.
•Visualization & Reporting:oDevelop and manage NETCOP and Network Visualization/Utilization dashboards that provide a comprehensive view of the operational status of all DODIN-A services.oCollaborate with Web Services teams to design and maintain operational dashboards and visual analytics tools, including but not limited to U-SIEM, AESMP, and asset management views.
•Stakeholder Collaboration:oServe as a liaison with DISA, NETCOM, ARCYBER, and 7th Signal Command (7SC) to maintain a synchronized operational picture.oTroubleshoot cross-provider issues and coordinate collaborative remediation efforts to support uninterrupted mission execution for the Warfighter.
Additional Skills & Qualifications
•Experience in DoD network operations and familiarity with GCC-managed services.•Knowledge of network monitoring, issue resolution processes, and operational reporting.•Ability to create and manage dashboards and common operational pictures.•Proven experience coordinating with multiple stakeholders in a high-tempo operational environment.•Excellent communication, documentation, and analytical skills.•Familiarity with tools such as U-SIEM, AESMP, and other operational support systems is highly desirable.
WORKING CONDITIONS
Environmental Conditions· Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Strength Demands· Light – 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.
Physical Requirements· Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays tru
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