Field Service Engineer

Duties

• Perform maintenance, installation and troubleshooting on AV System products at customer locations.
• Provide technical support to company factory and sub-contractors during module and equipment assembly and start up.
• Diagnose audiovisual, videoconferencing, and IT-related system problems.
• Proactively manage and resolve system auto-generated Service Tickets.
• Repair audiovisual, videoconferencing, and IT-related systems when possible, including re-terminating various cables.
• Provide remote end-user and concierge AV & IT system support.
• Configure and program equipment for various applications.
• Interface with manufacturers to identify and resolve issues.
• Make recommendations as to whether it is better to repair or replace a defective product.
• Effectively communicate and document activities such as keeping records up to date and entering accurate timesheet information
• Deliver technical training and guidance to clients and team members.
• Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and service.
• Professionally represent the company with Senior-level clients showing empathy, patience, and competence
• Clearly communicate complex technical concepts to peers, clients, and management

Requirements

• 2+ years of AV experience is required.
• Formal education in electronics or related field is preferred.
• Experience with Enterprise VC solutions both hardware and software. (Zoom, Google Meet, Bluejeans, Cisco)
• AVIXA General CTS is preferred.