Workforce Development Program Manager - Customer Facing Associate Mobility Program (CFAM)

Workforce Development Program Manager - Customer Facing Associate Mobility Program (CFAM)

Workforce Development programs create access to roles and equip individuals across all backgrounds with the skills needed to have successful careers at Capital One. Through our programming, participants gain exposure to the corporate workplace, develop job specific skills, and walk away equipped with the knowledge and tools to move into meaningful careers. 

We are the destination for curating experiences that enable talent across Capital One and within our communities to thrive in the workplace. We aspire to provide a best-in-class experience for candidates, hiring teams, program associates, and business partners, and have a ton of fun along the way. Our culture and people are integral to our growth and success, where innovation is rewarded and you can learn from talented coworkers.

ABOUT THE ROLE

Capital One is looking for a talented Program Manager to join the Workforce Development, Program Delivery Team leading the Customer Facing Associate Mobility Program (CFAM).  We are looking for team players who are solution-oriented, are comfortable working in ambiguity, and have excellent communication and problem solving skills.

The ideal candidate will have a passion for developing early career talent and proven experience leading programs and processes in a well-managed way. Successful candidates will demonstrate a proven track record of program management, influencing strategic decisions using a data-backed approach, project management and the overall experience for an internal mobility program.

In this role, you are expected to influence and rally teams while maintaining multiple moving parts: presentations, reporting, demos, deep dive sessions, strategic planning and day to day program tasks. You communicate and present to senior leaders and stakeholders on a regular basis focused on progress reporting, results, needs and requests.

Key Responsibilities:

• Collaborate with partners to improve processes and to deliver better program experiences for all involved

• Build relationships and collaborate with key stakeholders on program strategy 

• Leverage data and insights to measure program impact and identify opportunities to drive improvements 

• Manage demand planning cycle, including timelines and role trackers

• Manage team touchpoints with program associates and support ecosystem, including office hours and regular check-ins

• Manage processes, communications, and stakeholder relationships across the lifecycle of the program for 2 cohorts yearly 

• Identify impediments and mitigation strategies even to the extent of pushing prioritization and highlighting trade offs

• Contribute collaboratively to the team and navigate and influence the organization; specifically partnering with Learning and Development, Diversity Recruiting and other enterprise partners

• Contribute to broader Workforce Development data initiative and ad hoc team projects 

The ideal candidate should possess:

• Ability to function in a complex, ambiguous environment with many stakeholders and priorities - ability to multi-task is a MUST

• Strong attention to detail and results oriented, ability to meet objectives and handle multiple deadlines and priorities, communicate tradeoffs, provide solutions for identified problems 

• Strong communication, influence, and problem-solving skills across multiple stakeholders and audiences. Ability to think ahead on communication needs, strategy and roll out to keep all parties informed and organized

• Excellent written, verbal, and presentation skills

• Must have the ability to work autonomously with minimal supervision but overall collaborative and positive team player

• Ability to influence and drive results in a fast-paced environment

• Ability to to think both operationally and strategically

• Demonstrate good judgment and sensitivity, with a variety of different audiences

Basic Qualifications: 

• High School Diploma, GED or equivalent certification

• At least 3 years of experience managing development or cohort-based programs

• At least 4 years of experience in Human Resources, Corporate Social Responsibility OR Non-p