Quality Control Manager 03886 NWG

Location: Idaho Falls, Idaho | Knoxville, TN, and/or Remote
Title: Quality Control Manager
Schedule (FT/PT): Regular Full Time
Travel Required: Yes (25-50%)
Clearance: Ability to Obtain

For over 25 years, North Wind Group (North Wind) and its subsidiary companies have been influencing the future of, and aiming to be the nationwide small business leader in, the engineering, environmental, construction, IT/cyber, facility operations, and professional service industries. North Wind allows its employees to develop creative and practical solutions to complex problems, while accomplishing its mission of delivering quality results safely, on time, and on budget, for every project. Our mission is accomplished through forward-thinking, advanced technology services, and our cultivation of a diverse and inclusive workplace.

North Wind recognizes our biggest asset is our employees. Our success is a direct result of the hard work, skills, expertise, and unique perspectives and talents that each of our employees bring to North Wind. We are looking for exceptionally talented, motivated, and dynamic individuals to join the North Wind team – not only to support our mission but be an integral part of our continued success.


POSITION PURPOSE:

The Quality Control Manager provides quality control program development and implementation support including the development and evaluation of quality procedures and instructions for projects, coaching and mentoring quality control staff, supporting the Business Line Operations and Project Managers with Project Start-up, Execution and Close-out activities and continuing the development and alignment of the corporate Quality Program with the North Wind Business Lines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coach, mentor and manage quality control resources to ensure compliant delivery on projects.
• Prepare and review quality plans, procedures, and other associated documents to support projects.
• Develop and flow down corporate quality programs to the business line, when and where appropriate.
• Develop and monitor metrics, identify negative trends and prepare and implement corrective actions to ensure continuous improvement at the project and program level.
• Develop lessons learned, nonconformance reports (NCRs) and corrective action reports (CARs) when necessary and follow implementation, where appropriate.
• Support and interface with the Operations Manager, Project Managers, company senior managers, and senior client personnel.
• Interface and work with regulators, if needed.
• Support development and implementation of North Wind programmatic QA initiatives.
• Develop and provide quality-related project training.
• Perform regular assessments of projects to verify conformance to requirements.
• Function as lead consultant for technical quality questions.
• Serve as project level quality control manager to cover gaps.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Provide collateral duties as required when needed.

MINIMUM QUALIFICATIONS:

Education and Experience:

• Bachelor’s degree
• Minimum of 10 years’ experience with at least 5 years of direct quality management duties for federal clients.

Skills and Abilities:

• Possess a working knowledge of Adobe Pro, SharePoint, Microsoft Excel, Outlook, PowerPoint, and Word.
• High-level proficiency of written and verbal communication required. Must be well organized and be able to work independently with minimal direction.
• Good understanding of applicable construction laws for local, state, and federal regulatory requirements.
• Strong oral and written communication skills; ability to effectively present information and respond effectively and sensitively to questions from clients, managers, staff, and the general public.
• Excellent interpersonal skills; work effectively and cooperatively with all levels of management, staff, and client, including a high degree of sensitivity regarding confidential client and employee information.
• Ability to advocate and enforce Company policies, procedures, and employee programs.
• Experience implementing applicable quality requirements, including USACE CQM or other relevant Quality Management Systems.
• Working knowledge of Quality processes, including root cause analyses, trending, non-conformances, corrective