Associate Director, Operations

About the Role

At BrainStation, we’re shaping the future of digital skills education by creating transformative learning experiences that connect professionals, industry leaders, and the world’s most innovative companies.

As Associate Director, Operations, you’ll play a strategic role in leading our New York team and driving a best-in-class customer journey. From cultivating partnerships with world-class instructors to overseeing flagship events that bring our community together, you’ll strengthen and scale BrainStation’s presence in NYC and beyond. This is an exciting opportunity for a senior leader who thrives at the intersection of education, technology, and community building.

Responsibilities

• Lead and Scale the Instructor Experience – build, oversee and grow a diverse network of digital leaders who teach in our courses and contribute to our events. You’ll own the end-to-end journey — from strategic recruitment and onboarding to coaching, performance optimization, and recognition.
• Build and Strengthen Our Community of Experts – develop and maintain executive-level relationships with industry professionals across AI, Data, Product, Marketing, and Design — ensuring sustained engagement and contribution to our learning ecosystem.
• Expand and Deepen Industry Partnerships – drive collaboration with top companies, local organizations, and emerging startups to develop new learning opportunities, co-host events, and enhance BrainStation’s influence in the NYC tech and business community.
• Oversee Impactful Events and Strategic Engagements – lead the planning and execution of high-impact in-person experiences — from onboarding and expert panels to large-scale community events — that elevate the BrainStation brand, foster connection, and inspire dialogue on the future of technology and innovation.
• Partner Cross-Functionally to Drive Excellence – collaborate with teams across customer experience, operations, marketing, and growth to ensure alignment on strategy, execution, and continuous improvement throughout the learner journey.
• Stay at the Forefront of Digital Innovation – act as a thought leader and advocate for emerging trends in technology and education, representing BrainStation as a knowledgeable, trusted voice in the industry.

You'll Love This Role If You...

• Are passionate about people, learning, and building thriving communities
• See yourself as a connector of ideas, industries, and individuals
• Excel in a fast-paced environment where leadership, innovation, and ownership are expected
• Are inspired by helping others grow their careers while advancing your own impact as a leader

Successful Candidates will have

• A Bachelor’s degree or equivalent practical experience
• 7+ years in a customer experience, client-facing, or relationship management role
• A strong, demonstrated interest in technology and digital innovation
• Exceptional communication and executive presence — with confidence in outreach, relationship-building, and presenting to senior stakeholders
• Proven ability to manage multiple priorities with precision, strategic thinking, and a proactive approach
• A commitment to delivering outstanding experiences and building long-term trust with customers and partners
• A collaborative mindset and ability to influence across teams and projects
• Experience in a startup or high-growth environment is a plus — you’re adaptable, solutions-oriented, and energized by leading through change

Perks and Benefits

• Comprehensive Health & Wellness Benefits Package 
• Retirement Planning
• Parental Leave Program
• New Device Allowance
• Socials, Outings & Retreats
• Culture of Learning & Development
• Flexible Working Hours
• Work from Home Flexibility

About BrainStation

Established in 2012, BrainStation is the global leader in digital skills training and workforce transformation. BrainStation has worked with digital leaders from the most innovative companies in the world, developing cutting-edge, real-world digital education that has empowered more than 100,000+ professionals.

Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national or