Supervisor-Patient Support Laboratory

Receives direction from the Operations Manager and Operations Administrator. Gives direction to Call center and Administrative Assistants staff. Works cooperatively with physicians, medical staff, and all other allied health staff. Interacts professionally with patients, treating them with dignity and respect. 

Responsible for the daily operations of the assigned area, including general business activities and direct supervision of staff. Routinely interfaces with various departments to integrate the practice. Responsible for assessment of reference labs compliance with Joint Commission, CLIA and CAP requirements prior to CLIA director’s approval for on boarding a new reference lab. Responsible for annual evaluation of reference labs performance as well as the annual a review and assessment of existing contracts. Administer the full scope of the New Reference Lab Test intake process from point of request receipt to contract execution in collaboration with the contracting office.  Assist Ancillary Services with data review and analysis as needed. 

 

High School  diploma or GED required.   Must have previous supervisory experience and demonstrate well-developed leadership and customer service skills.

**This position is not eligible for visa sponsorship. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program**

Additional Skills and Qualifications: 

Bachelor's degree is strongly preferred. Must possess excellent verbal and written communication skills along with proficiency in Microsoft Excel, Microsoft word, and Microsoft PowerPoint is required. Prior project management experience is preferred. 

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.