Technical Trainer, Robotics Solutions

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Internal Customer Service Training

Job Category:

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Johnson & Johnson's Family of Companies is recruiting for a Technical Trainer, Robotics Solutions within our Robotics & Digital Solutions organization. The location for this position is Santa Clara, CA. 

Robotics and Digital Solutions, is part of Johnson & Johnson Med Tech. At Johnson & Johnson Robotics and Digital Solutions, we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Johnson & Johnson Robotics was established in 2020 with the integration of Auris Health, Verb Surgical, C-SATS, and Ethicon. It comprises three key med-tech platforms: Flexible Robotics (MONARCH®), Surgical Robotics (OTTAVA™), and Digital Solutions. Join our collaborative, rapidly growing teams in the San Francisco Bay Area (Redwood City and Santa Clara), Cincinnati, and Seattle. You'll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals' skills and improves patient outcomes.

The Technical Trainer will play a pivotal role in implementing and delivering training to operate, troubleshoot, and maintain the incredibly complex Johnson & Johnson OTTAVA Robotic System within the R&D organization. This is a role that lies at the intersection of hardware, software, robotics, and technical training. This individual will have the opportunity to train and observe engineers, key opinion leaders interacting with the OTTAVA System. They will provide individual contributions and organizational management of the team's responsibilities. This team will operate the system during training labs, troubleshoot and resolve known issues, document novel issues that arise during system use, perform SW installation, and provide feedback to R&D. Applicants should have experience working with complex electromechanical systems but need not have a technical background in robotics. This is a phenomenal opportunity for someone with an interest in medical robotics to gain deep technical and industry knowledge, while providing a critical service to the OTTAVA program. 

Core Job Responsibilities:

• Design content & train the team in implementing the framework and processes to operate, troubleshoot, and maintain the systems.

• Technical training expert for setting up, operating, maintaining, and debugging the system.

• Assess training needs and certification requirements. 

• Document issues that arise in training labs, and resolve by working across hardware, electrical, and software teams.

• Develop training content on troubleshooting and repair issues that commonly arise on the system.

• Work with engineers to stay up to date on software and hardware updates.

• Work with mechanical or electrical engineers to train the team on hardware components.

• Maintain the configuration and records of all systems used for training.

• Manage and maintain service training facilities, equipment, and supplies.

• Host train-the-trainer sessions with internal subject matter experts.

Qualifications

Required:

• Minimum of B.S. degree in Electrical, Mechanical, Software Engineering or other applicable technical degree with 4+ years’ of related experience or Advanced degree in Engineering or other related technical degree with 2+ years of related experience.

• Fundamental understanding across software, controls, robotics, mechanical, and electrical engineering. Depth in one or more of the above subject areas, with ability to quickly come up to speed in new technical areas.

• Experience partitioning and decomposing sophisticated engineering problems into solvable problems.

• Understanding of engin