Sales Manager- New Business 50-999

Responsible to plan, organize, control, direct and lead sales office and/or specialized sales area.  Accountable for development, planning and leadership to ensure increasing market share and membership for BCBSM and/or BCN to meet corporate goals and objectives.
 

• Plan, organize, and direct activities of an assigned business area including but not limited to planning, training, motivation, staff development, staff selection and communication.  
   
• Develop sales and customer relation strategies for sales teams and/or customers and coordinate problem resolution to ensure that objectives are met, and problems are resolved to the benefit of customers, agents and the corporation.
   
• Monitor and communicate to BCBSM and/or BCN management competitive products, practices, trends, attitudes and issues of customers, labor, community leaders, etc. Develop plans that ensure cohesive working relationships between constituents to maximize sales potential.  
   
• Ensure prompt, accurate and courteous responses to complex customer inquiries and the efficient handling of administrative services.
   
• Provide input for product development, marketing strategy and services as they impact sales results and customer satisfaction.
   
• Perform analysis and team management through Salesforce Customer Relationship Management.
   
• Responsible for annual forecasting and development of annual business plans and oversight of the implementation for the business area.  Set realistic goals for new business, service and retention.
   
• Coordinate and prepare the business units annual budget.
   
• Execute function and/or area objectives that support increasing membership and continuous business process improvements.
   
• Accountable for monitoring and managing adherence to all corporate and divisional policies, procedures and practices, including leadership competencies, customer data administration, resell process, etc.
   
• Participate in various forms of community relations to support positive corporate and marketing images.
   

"Qualifications"

• Bachelor's Degree in Business Administration, Marketing or related field required.  
   
• Five (5) to seven (7) years of concept sales or marketing experience.
   
• The following licenses are required within 90 days of the employee’s start date or the license expiration date: valid Michigan Accident and Health Insurance License and a valid and unrestricted Michigan driver’s license is required
   
• Three (3) to five (5) years of management experience (e.g., customer, staff, etc.).
   
• Excellent analytical, organizational, planning, presentation, problem resolution, sales, verbal and written communication skills.
   
• Detailed understanding of decision making, new business and retention efforts, resell and sales processes. 
   
• Thorough knowledge of BCBSM financial arrangements and funding options.
   
• In-depth knowledge of alternative benefit programs, distribution systems, products, procedures, Master Labor Agreement and union structures.
   
• Experience in Salesforce Customer Relationship Management preferred.
   
• Proficient in current industry standard PC applications and systems.
   
• Extensive travel to business locations required.
   
• Must meet local and/or national sales and marketing sales competencies as required.