Branch Operations Asst Supv

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

An Assistant Supervisor assists in overseeing staff of a specific department in conjunction with the Operations Supervisor, Branch Managers, and Bank Officers. They are responsible for leading, managing and coaching a team of representatives, senior representatives, and lead representatives to meet all operational goals and objectives while maintaining high levels of customer service. Assistant Supervisors promote the bank by providing excellent customer service, identifying customer needs and providing solutions.

What you will do

• Provide exemplary customer service in all situations
• Review and understand daily and weekly reports such as the demand and saving exception reports
• Understand collection procedures and abide by the collections manual
• Approve check cashing transactions up to approved limit
• Identify and reduce fraudulent transactions and activity
• Comprehend and counsel others on relevant laws and regulations
• Provide support and back-up to all operational departments as needed
• Demonstrate expertise in following the unique procedures for each transaction type
• Effectively identify the appropriate transaction code for each transaction in an efficient and expedited manner
• Assist Operations Supervisor in overseeing a department, approving transactions and making exceptions (the Assistant Supervisor may oversee a department independently)
• Ensures a positive and engaging experience for customers and employees
• Resolves customer issues and complaints
• Motivates and leads a team to achieve sales, service and performance goals set forth by the company
• Manages others in adherence to expected performance standards and works well in a team-oriented environment
• Oversees the accuracy and adherence to policies and procedures of the department including applicable banking regulations
• Actively trains and develops knowledge and leadership abilities of the department and other branch personnel
• Utilizes Lead Branch Development Guide to develop newly promoted Lead personnel within recommended timeframes
• Supports the Operations Supervisor or Branch Manager in his or her duties/oversight
• Introducing new customers to FirstBank
• Developing and maintaining customer relationships
• Occasionally opens and closes the bank, consistent with security policy
• Performs other duties and projects as assigned
• Understands and comply with all provisions of the Safety in the Workplace policy

Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location. May assist with training and payroll. Coaches and develops staff.

Minimum Requirements

• Typically requires a minimum of 1 year of related functional experience or prior supervisory experience

Preferred Requirements

• Experience as a Lead Representative
• Comfortable working in an environment with high expectations and able to meet team goals
• Personnel management experience

Knowledge, Skills, and Abilities

• Effective communication skills
• Strong employee relations and leadership skills
• Ability to multi-task
• Good decision-making skills
• Strong knowledge of FirstBank accounts and services with ability to effe