Senior Operations Manager

As the Senior Operations Manager of IDEXX’s Elmhurst, IL veterinary reference lab, you will be overseeing the direct management and day to day operations of one of our core North American lab locations. The focus on enhancing the lives of people and pets starts with our own employees; empowering them to achieve their goals by focusing on continuous improvement and supporting the strong collaboration and inclusiveness that exist in our team. You will be joining an innovative and fast-paced work environment with a strong focus on employee culture and development. This is a full-time role with competitive benefits and performance incentives. 

IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools.

Want to learn more about this position? Check out what our employees have to say!

• Why Ashley L., Labs Manager, Chose IDEXX

• https://vimeo.com/663392982

• The Culture in IDEXX Labs with Lauren A., Labs Supervisor

• https://vimeo.com/663110174

• Development Opportunities Labs for Ashley L., Labs Manager

• https://vimeo.com/663111215

In this role…

• You will serve as a big-picture people leader to a staff of 100+ people, with a goal and mission to drive results and help people embrace change.

• You will leverage your leadership abilities to coordinate day to day lab operations, including business planning, people management, and delivering results.

• You will manage the overall business goals and results of one of IDEXX’s busiest North American Reference Lab locations. You will have overall responsibility for achieving revenue and profitability goals.

• You will manage staffing, including a supervisory staff of 10+ leaders: assigning work, establishing performance metrics, monitoring activities, and evaluating performance.

• You will maintain a strong focus on employee culture and development.

• You will lead the development of laboratory budget, policies, and procedures.

• You will develop and implement strategies to increase efficiency, maintain quality and ensure continuous improvement of policies, systems, and procedures. 

What do you need to succeed?

• You will have in-depth (5-7+ years) experience overseeing or managing a large, fast-paced, high-volume work environment across multiple shifts.

• While not required, having a bachelor’s degree in a science or related (business) field is preferred.

• You have proven successful track record of managing a large team with a focus on employee performance, empowerment, and development skills.

• You’re an experienced change agent, preferably with Lean experience, and you have applied/implemented this experience in a Lean manufacturing/operations environment

• You have experience with multi-tiered leadership.

• You can adapt departmental plans and priorities to address resource and the operational challenges of a global company.

• You have developed and/or implemented strategies in place for keeping frontline employees engaged.

• You excel at organizing, prioritizing and directing work activities.

• You have a track record of successful project management skills and abilities.

• You have strong communication skills, both verbal and written, with an ability to effectively present information to various audiences including senior management and those who report to you.

• You are proficient in the use of Excel, Word, Tableau, and other PC applications and are comfortable with high computer use. 

• This is a laboratory, so there is potential exposure to biohazards, agents known to cause zoonotic diseases, and hazardous