Business Systems Analyst III

Zurich North America is currently hiring a Business Systems Analyst III to work at our Schaumburg North America HQ.

 

Job Description

• Lead the analysis of business requirements and translate them into user stories and acceptance criteria. 
• Coordinate and lead activities with product owners to gather requirements. 
• Document detailed functional and non-functional requirements. 
• Utilize requirements management tools and techniques such as Use Cases, Data Matrix, Process Flow Diagrams, and JIRA, etc. 
• Support development, testing, implementation, and training activities. 
• Apply Agile methodology and scrum and perform business analysis processes independently in accordance with Zurich's project management framework and risk policy. 
• Provide subject matter expertise to the organization. 
• Support system test planning to ensure that test conditions, scripts, validation criteria, and expected results accurately test the business and non-functional requirements. 
• Collaborate with business and technology leaders to identify and support process improvement opportunities, focusing on scalability, reusability, and supportability. 
• Research and document current solutions to determine the best methods for integration or enhancement. 
• Maintain effective work routines and individual accountability, advocating for business needs and continuous improvement to increase the value of solution delivery. 

  

Required Competencies:  

• Communication skills – verbal, written, and listening; ability to adjust style and level of communication based on audience 
• Negotiation skills – consider all parties’ needs, interests, and motivations and encourage win/win outcomes 
• Facilitation skills – effectively lead organized and focused meetings 
• Elicitation skills – question stakeholders and subject matter experts in order to understand business needs; ability to pull out the underlying need and the problem, and not just the desired solution 
• Analytical thinking and problem solving – can identify if a solution will meet business needs; ensures solutions solve underlying problems instead of the immediate need 
• Organizational skills – self-motivated and self-managed; plans according to priorities and timelines 
• Adaptable – responds to organizational changes and changing priorities 
• Resiliency - succeeds when faced with complex systems, complex problems, and demanding deadlines 

  

Required:

• Bachelors Degree in Business Administration or Computer Science or Engineering and 8 or more years of experience in the Information Technology area

             OR

• High School Diploma or Equivalent and 10 or more years of experience in the Information Technology area

             AND

• Process reengineering; LEAN/Six Sigma experience
• Experience with process modeling tools
• Insurance application system design/analysis experience
• Experience with use case development
• Experience with Rapid Application Development (RAD) tools/techniques

 

Highly Preferred:

• Knowledge of commercial insurance industry business processes 
• Experience in working on large / complex Insurance / Underwriting transformation programs 
• Experience with Low code No code technology (e.g., PEGA, Mendix) 
• Experience in understanding and applying various delivery approaches (i.e. Agile, Waterfall, Scrum) 
• Advanced negotiation skills 
• Strong consultative experience preferred 
• Experience with collaborating across many teams 
• Strong analytical and problem-solving skills